Social Media Content Moderator
2 weeks ago
Location: Bayan Lepas, Penang,
Working day: Monday to Sunday and considering a 5-day work week with 9 hour shifts.
Gross salary: RM2,500 to RM3,400
So, what will you be doing as a _**Content Moderator**_?
You are responsible for reviewing and filtering user-generated content on various online platforms such as social media, forums, or e-commerce websites. You will ensure that the content which could include reviewing text, images, videos, and other forms of content adheres to the platform's community guidelines, policies, and legal requirements.
**Your Responsibilities**
- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Conduct basic data analysis and deliver defined process report.
- Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.
- Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal.
**Requirements**:
- Fluency in both English and, Mandarin
- Multi-lingual is highly preferred (depends on the market assignment)
- Compliance or moderation operations experience is preferred.
- Strong analytical and research skills
- Experience in E-Commerce Buyer and Seller Services is a plus.
- Ability to work in a fast and evolving environment with detail-oriented focus.
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
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