Central Customer Service Coordinator India

4 weeks ago


Kuala Lumpur, Malaysia Wilhelmsen Full time

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Purpose
- To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
- To ensure all enquiries within the mailbox are attended too within the agreed SLA
- To provide administrative support to the GCS and LCS (local customer service) team.
- May receive assignments from senior support personnel as required.

Main responsibilities and tasks
- Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
- Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
- Alert LCS that if the order value exceeds the existing authorized credit limit and policies
- Actively use system for understanding on customer specific information and requirements
- For each quote / order processed, ensure specific customer requirements are addressed
- Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
- Highlight improvements and process learnings to the team leads/ manager
- Participate and contribute in team discussion and training
- Performing miscellaneous job-related duties as assigned
- Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
- Accept assigned rostered overtime work, if required
- Comply the standard process and protocol

Accountabilities

This position will be measured against:

- RFQ/PO response time
- Agreed AOP and KPI’s
- Work process efficiency
- Minimum numbers of transactions completed per day

**Qualifications**:
Mandatory requirements

Time: 11am - 8pm

Days: INDIA: Mon - Sat (1/2 day)
- At least 2 - 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
- Fluent in English - both writing and speaking
- Required skill(s): Computer Literate (Good in MS Office)
- Able to prioritize, customer oriented with excellent communication and interpersonal skills.
- Good planning and organizing skills
- Good analytical skills, attention to detail and meticulous.
- Ability to work independently with mínimal supervision, positive attitude and a good team player.
- Able to meet deadlines through good time management and allocation of priorities
- Desire to succeed in a challenging environment and able to work under pressure.
- Pleasant character, resourceful & able to work with sincerity on own initiative.

WSS



  • Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Job title Central Customer Service Junior Coordinator - Wilhelmsen Marine Product, Kuala Lumpur Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant...


  • Kuala Lumpur, Malaysia Gratitude India Full time

    **Customer Service Executive** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Kuala Lumpur, Malaysia Gratitude India Full time

    Customer Service Representative Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...

  • Regional Coordinator

    2 weeks ago


    Kuala Lumpur, Malaysia IPC INDIA Full time

    **Position**: IPC Regional Coordinator - Malaysia **Location**: Penang, Malaysia (Work from home) **Position Description**: **Major Responsibilities**: - Enhance IPC membership growth - Develop relations with IPC Members - Persuade Members to avail IPC online education resources & create awareness of IPC solutions - Organize technical workshops &...


  • Kuala Lumpur, Malaysia Scicom Full time

    The Responsibilities of the Role: - Troubleshoot monetary issues raised by the gamers/players by verifying the players/gamers account. - Escalate unresolved issues to the AMO to check merchant’s website for payment related issues. - Troubleshoot and resolve gamming issues raised by gamers/players i.e. levelling and related services. - Assisting customer...


  • Kuala Lumpur, Malaysia Gratitude India Full time

    Receiving and placing customer service telephone calls. Maintaining solid customer relations by handling questions and concerns with speed and professionalism. Resolving customers complaints, managing database records, drafting status reports on Customer service issues. Data entry and research as required to troubleshoot customers...


  • Kuala Lumpur, Malaysia Gratitude India Full time

    “Vietnamese (Native) +B2 English(Taiwan Market)” Customer Service KL Sentral Mon-Fri 6am-6pm (9 hours per shift) Minimum 1 year experience in Customer Service Degree above RM 3800 - 4000 25-Sep **Salary**: RM3,800.00 - RM4,000.00 per month


  • Kuala Lumpur, Malaysia gratitude india Full time

    URGENT HIRING!!! For Customer Service Representative. The Salary would be as below: Basic - RM 3000 KPI - RM 400 6th day allowance - RM300 Night Shift Allowance - RM300 Age requirements: Below 35 years Education level: SPM and above. Working days: 6 days a week Working hours: 3 shifts to choose from **Salary**: RM2,500.00 - RM3,000.00 per...


  • Kuala Lumpur, Malaysia gratitude india Full time

    Language: Traditional Cantonese+ English (Local only) Customer Service Representative Requirement: Degree/Diploma holder MUST have Airlines Customer Service experience with good English communication skills **Salary**: From RM4,000.00 per month **Education**: - Diploma/Advanced Diploma (required) **Language**: - Cantonese (required) - English...


  • Kuala Lumpur, Malaysia Gratitude India Full time

    "Mandarin+B2 English "Customer Service (Telecommunications) KL Sentral " 24/7 Rotational Shift 5 days’ work and 2 off days per week" Minimum 1 year experience in Customer Service (Telecommunications) SPM above 2HC RM 4000 start date is 14-Aug **Salary**: RM4,000.00 per month Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning...


  • Kuala Selangor, Malaysia Gratitude India Full time

    **Job Title: Customer Success Specialist (English + Mandarin)** **Target: ASAP, July** **Salary: RM3000 to RM3300 (Basic, depending on experience) + RM300 Language Allowance** **Location: Kelana Centre Point, Selangor** Are you a highly motivated individual with a strong command of English and Mandarin languages? Do you thrive in a customer-oriented...


  • Kuala Lumpur, Malaysia Gratitude India Full time

    Korean + English (Native Only) Customer service KL Sentral 24H/7 Rotational Shift MUST have Airline experience Diploma and above 3 RM 9,000 September 18 **Salary**: RM9,000.00 per month

  • Group Accountant

    4 weeks ago


    Kuala Lumpur, Malaysia Central Global Berhad Full time

    **About us** Founded in 1972, Central Global Berhad (CGB) is principally involved in manufacturing and construction. The Group pioneered industrial hi-temp masking tapes manufacturing and have expanded to become a one-stop solution provider for crepe paper masking. The Group’s principal export markets include Australia, New Zealand, USA, China, Thailand,...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...


  • Kuala Lumpur, Malaysia Gratitude India Full time

    Handle all social media interactions including: - Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team. - Engaging customer on our social media properties (contests, content, etc) to drive positive feedback - Social media monitoring around brand...


  • Kuala Lumpur, Malaysia Gratitude India Full time

    Handle all social media interactions including: Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team. Engaging customer on our social media properties (contests, content, etc) to drive positive feedback - Social media monitoring around brand sentiment and...


  • Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client, a company in the industrial pump sector, is looking for a Customer Service Coordinator. **ROLE** The Customer Service Coordinator is the link between the Customer and the Company. He/She will be a support to the Regional Sales Manager to prepare quotations and execute and coordinate customer purchases orders internally to allow them to spend as...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    About the RoleThe Customer Service Coordinator will be responsible for providing excellent customer service and ensuring that delivery capability and reliability of all orders are met. The role involves executing customer order management processes with a high level of service across ASEAN, ANZ, Taiwan for the Customer Service which is still with GB.Main...


  • Kuala Selangor, Malaysia Gratitude India Full time

    **Customer Service Specialist - Mandarin +English speaking** **Salary**: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance Location: Kelana Centre Point, Selangor Shift:Mon - Fri, 9-6pm (Including public holidays) B2 English + Mandarin CS Logistic (International & Logistic) **Duties & Responsibilities**: - Respond to...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Your Roles include**: - Attending to incoming calls promptly, courteously in a competent and professional manner. - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...