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Coordinator, Sea Freight Import
3 weeks ago
**JOB VACANCY Coordinator, Sea Freight Import**
**COMPANY NAME: Dsv Air & Sea Sdn. Bhd**
**LOCATION**: 2-1-23-1, Medan Rajawali, Solaria Square, 11900 Bayan Lepas, Penang
**POSITION**: Coordinator, Sea Freight Import
**WORKING HOUR**: Monday to Friday (9am-6pm)
**CONTRACT: Permanent**
**SALARY RANGE**:RM4,500 (Max)
**JOB OVERVIEW**
To execute all import & export documentation on timely manner to ensure smooth declaration & pick up / delivery of shipments. To include field operations attending to shipment checking & monitoring as per job assigned by your superior.
**QUALIFICATIONS**
- Minimum of 3 years' experience in forwarding.
- Experience with Cargowise.
- Strong communication and interpersonal skills
- Initiative and ability to work in diverse environments and cultures.
- Network and relationship-building skills.
**JOB OVERVIEW**
- Billing customers within the KPI.
- Submitting billing reports to customers.
- Updating milestones/PRS (profit share) and completing CMP for shipments.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- All import shipments/jobs must be billed within the KPI, with an Invoice Speed of 7 days
from Actual Time of Arrival.
customer systems.
- Responsible for all General customers and other key accounts assigned by the Import
Ocean Manager.
- Coordination of call forwards and service decisions that meet customer requirements
and maximize profit for DSV Penang.
accurately on the same day.
- Running milestone reports from CW daily and proceeding with billing for unbilled
shipments.
- Ensuring all billing is auto-rated, with a KPI Autorating target of 50%.
- Checking origin charges and accepting the IC (intercompany in) in the same month as
shipment arrival.
- Updating accruals/costs immediately upon billing.
- Clearing web costs daily before the end of the business day.
- Providing Profit Share to the origin office within 2 days after billing completion.
- Completing CMP for a job once all tasks above are complete and there are no pending
milestones in the shipments.
- Following up for missing documents with the origin station and/or the customer.
- Resolving client disputes on rates; referring to Import Manager for Ocean freight for
any disputes that require assistance.
- Communicating and resolving exceptions and incidents with customers promptly.
- Creating and maintaining a cordial business relationship with customers, operations,
and sales staff through regular feedback sessions and communication.
- Promoting, presenting, and adhering to DSV professionalism and policies at all times.
- Maintaining a proper and efficient filing system of all documents for easy and
- Maintaining accountability and accuracy for meeting deadlines for monthly and weekly
reports.
- Resolving customer disputes, such as billings, carrier issues, Origin and Overseas
station on service failure and providing feedback to the customer in a timely manner.
- Backing up coworkers when necessary.
**Job Type**: Contract
Pay: Up to RM4,500.00 per month
Schedule:
- Day shift
**Experience**:
- seafreight: 2 years (required)
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