Coordinator, Sea Freight Import

3 weeks ago


Bayan Lepas, Malaysia Agensi Pekerjaan Synergy Staffing Full time

**JOB VACANCY Coordinator, Sea Freight Import**

**COMPANY NAME: Dsv Air & Sea Sdn. Bhd**

**LOCATION**: 2-1-23-1, Medan Rajawali, Solaria Square, 11900 Bayan Lepas, Penang

**POSITION**: Coordinator, Sea Freight Import

**WORKING HOUR**: Monday to Friday (9am-6pm)

**CONTRACT: Permanent**

**SALARY RANGE**:RM4,500 (Max)

**JOB OVERVIEW**

To execute all import & export documentation on timely manner to ensure smooth declaration & pick up / delivery of shipments. To include field operations attending to shipment checking & monitoring as per job assigned by your superior.

**QUALIFICATIONS**
- Minimum of 3 years' experience in forwarding.
- Experience with Cargowise.
- Strong communication and interpersonal skills
- Initiative and ability to work in diverse environments and cultures.
- Network and relationship-building skills.

**JOB OVERVIEW**
- Billing customers within the KPI.
- Submitting billing reports to customers.
- Updating milestones/PRS (profit share) and completing CMP for shipments.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- All import shipments/jobs must be billed within the KPI, with an Invoice Speed of 7 days

from Actual Time of Arrival.

customer systems.
- Responsible for all General customers and other key accounts assigned by the Import

Ocean Manager.
- Coordination of call forwards and service decisions that meet customer requirements

and maximize profit for DSV Penang.

accurately on the same day.
- Running milestone reports from CW daily and proceeding with billing for unbilled

shipments.
- Ensuring all billing is auto-rated, with a KPI Autorating target of 50%.
- Checking origin charges and accepting the IC (intercompany in) in the same month as

shipment arrival.
- Updating accruals/costs immediately upon billing.
- Clearing web costs daily before the end of the business day.
- Providing Profit Share to the origin office within 2 days after billing completion.
- Completing CMP for a job once all tasks above are complete and there are no pending

milestones in the shipments.
- Following up for missing documents with the origin station and/or the customer.
- Resolving client disputes on rates; referring to Import Manager for Ocean freight for

any disputes that require assistance.
- Communicating and resolving exceptions and incidents with customers promptly.
- Creating and maintaining a cordial business relationship with customers, operations,

and sales staff through regular feedback sessions and communication.
- Promoting, presenting, and adhering to DSV professionalism and policies at all times.
- Maintaining a proper and efficient filing system of all documents for easy and
- Maintaining accountability and accuracy for meeting deadlines for monthly and weekly

reports.
- Resolving customer disputes, such as billings, carrier issues, Origin and Overseas

station on service failure and providing feedback to the customer in a timely manner.
- Backing up coworkers when necessary.

**Job Type**: Contract

Pay: Up to RM4,500.00 per month

Schedule:

- Day shift

**Experience**:

- seafreight: 2 years (required)



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