Operations Support Specialist
4 days ago
**The Opportunity**:
Our client is looking for a Operations Support Specialist to be a part of their growing team based in our
**Manila** ASW Global Office. Working closely with the Claims, Customer Care and Broker teams, as a BackOffice agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will be an important part of the team, ensuring the customers are given excellent service in line with our client's service level agreements.
**Key Responsibilities**:
- Accurately complete cases by following set processes and procedures.
- Strive towards being a ‘finisher’ by efficiently handling cases within the expected time frames
- Seamlessly navigating through multiple systems
- Keep up to date on policies and procedures.
- Work independently with an ability to manage multiple case types.
- Lodging claims and recording file updates
- Follow-up requests for information and ensure data input for manual certificates
- Processing cancellations and handle payment management.
**Qualifications and Experience**:
- Must have at least 1 year of working experience in similar role.
- Excellent communication skills both verbal and written
- Proficiency with computers, especially with CRM software (preferably salesforce)
- Adaptability to work in a fast-paced and changing environment
- Attention to detail
- Dedicated to quality and a sense of personal responsibility
- Self-motivated and results-driven.
**ASW Offers**
- We are experts in offshoring partnerships. This means that you will be a trusted member of the ASW family, and get access to our great benefits, plus you also get to work directly with one of the clients.
- In our unique English-speaking environment, you can practice and enhance your English with peers and international client teams based in either Australia, UK, US or NZ.
- Get global access to Learning & Development programs.
- Great work-life balance.
- Competitive remuneration.
- Excellent medical benefits.
- Great Paid Leave entitlements.
- Company parties/events, future travel opportunities and other exciting activities.
- Ongoing career opportunities.
LI-IJ1
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