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Regional Manager

4 weeks ago

Pulau Tikus, Malaysia Dawn Coffee Sdn Bhd Full time

**Job Title: Cafe Regional Manager (Mixue)**

Are you passionate about creating delightful ice cream experiences for customers? Do you thrive in a fast-paced and fun-filled environment? We are seeking a highly motivated and experienced Cafe Regional Manager to join our growing team. As a Regional Manager, you will oversee the operations and success of multiple ice cream stores within a designated region. If you have a proven track record in the hospitality industry and possess strong leadership skills, along with the right core values, willingness, and capabilities, this opportunity is perfect for you

**Responsibilities**:

- **Customer-Centric**: Foster a customer-centric culture among store managers and staff, ensuring that every customer receives outstanding service and enjoys a memorable ice cream experience.
- **Leadership**: Provide strong leadership and guidance to store managers, empowering them to effectively manage their teams, drive sales, and deliver exceptional customer service.
- **Operations Management**: Oversee all operational aspects of the ice cream stores within your region, including inventory management, cost control, staffing, and adherence to quality standards and safety regulations.
- **Sales Growth**: Develop and implement strategies to drive sales growth and increase profitability in your region. Analyze sales data, market trends, and customer preferences to identify opportunities for improvement and implement appropriate actions.
- **Training and Development**: Train, coach, and mentor store managers on effective team management, product knowledge, and upselling techniques. Support the development of employees through ongoing training and performance management.
- **Marketing and Promotions**: Collaborate with the marketing team to develop and execute local marketing initiatives, seasonal promotions, and community engagement activities to attract new customers and build brand loyalty.
- **Financial Management**: Monitor financial performance, analyze sales reports, and control costs to ensure profitability targets are met. Implement effective cost-saving measures without compromising product quality or customer experience.
- **Quality Assurance**: Maintain high standards of cleanliness, hygiene, and product quality across all ice cream stores in your region. Conduct regular store visits to assess compliance with company policies and implement corrective actions when necessary.
- **Communication and Collaboration**: Foster open communication and collaboration among store managers, ensuring a consistent flow of information, best practices sharing, and alignment with company goals and strategies.

**Requirements**:

- Minimum of 3 years of experience in a leadership role within the food and beverage industry, preferably in an ice cream store or similar setting.
- Proven track record of successfully managing multiple locations and achieving sales targets.
- Strong business acumen with the ability to analyze financial data and make data-driven decisions.
- Excellent interpersonal and communication skills to effectively interact with staff, customers, and stakeholders.
- Exceptional leadership abilities, including the capability to motivate, inspire, and develop teams.
- Solid understanding of food safety regulations, quality standards, and health code requirements.
- Flexibility to travel within the assigned region as needed.
- Passion for ice cream and creating delightful customer experiences.
- Demonstrated core values of integrity, accountability, teamwork, and a customer-centric mindset.
- Willingness to go above and beyond to ensure the success of the ice cream stores and the overall business.

**To apply**:
**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Butterworth: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Restaurant Management: 2 years (required)

**Language**:

- Chinese (required)