E-commerce Department

6 months ago


Shah Alam, Malaysia CSM Engineering Hardware (M) Sdn Bhd Full time

_Job Description_

**1) Sales Assistant**
- Responding promptly to customers inquiries through various channels.
- Assist and address the issues such as orders, cancellations, refund, or exchanges and 3PL related communications.
- Suggest solutions and problem solving on buyers issues and escalate the issues to support team when needed.
- Work closely with team to rectify, improve customer service guidelines and fulfilment process.
- Keep records of buyers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on buyers enquiries.
- Maintaining a positive, empathetic, and professional attitude toward buyers at all times
- Assist the company in achieving short and long-term goals relating to product growth.
- Collaborates with the procurement and sales department of the organization to ensure regular availability of goods and pricing strategy.
- Continuously optimize the e-commerce channel operation and performance.
- Grow and manage online sales.
- Fresh graduates with strong passion in telesales/telemarketing are encouraged to apply.
- **Immediate start if possible**

Working days: 5 days a week / Alternate Saturday working

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Fixed shift

COVID-19 considerations:
Must complete both dose of vaccination.


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