Junior Helpdesk

Act as single point of contact for users for all IT Incidents and Service Request. - Taking ownership of incidents and managing them in a logical and methodical manner. - Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures. - Log, track, follow up, update and monitor issues...

Position: Project Executive Level: Junior Location: TPM / KL Job Scope - Communicate with business units in business requirements gathering and analysis, preparing system documentation. - Communicate with technical team on business requirements and tackle technical issues. - Perform system QA testing and monitor testing timeline and quality. - Create...

Identify clients requirements and ensure they are answered or routed to the appropriate support area. - Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers. - Keep and update reported issues and work closely with Technical Support team to assure quality customer...

**Requirements**: - Required language(s): Mandarin is MUST due to business requirement, English - Applicants must be willing to perform 24-hour SHIFT work (on rotation basis). - Five working days per week, on rotation basis - You are required to work after your shift hours or on weekends or public holidays when the situation so requires. - Preferably Junior...

Accountabilities for L1 - Answers calls within stated time guidelines. - Analyses and interprets client inquiries to ascertain and solve issue. - Provides accurate and creative solutions to client problems meeting all pre defined quality measurements. - Escalates calls within stated guidelines. - Provides information, advice or instruction in response to...

**About Company**: Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology. - Job Description: - Identify clients requirements and ensure they are answered or routed to the appropriate support area. - Provide operational...

The Company Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. Bain & Company is consistently ranked in the top 10 of best places to work. The Role The role is to provide high quality...

Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.) - Prepare the test centers before they go Live for conducting Exams. - Keep self-updated on training, new initiatives and latest updates. - Actively work to meet/exceed the desired metrics/parameters. - Create and document cases as and when required. - Create and...

**IT Support Manager** **Overview**: **Think of yourself as someone who lead and manage all functions related to maintenance of desktop support hardware or Software, provides service and coordinate resources for projects such as movements, ramps, and new campaigns.** **Key Responsibilities**: - **You want to oversee the administration and maintenance of...

**Responsibilities**: - Perform remote or on-site troubleshooting to users, customers and agents. - Document solutions and maintain richness of knowledge base library. - Assist on 1st level IT desktop task/issues before escalating to next level. - Monitor and perform security patching on core services. - Monitor service uptime, core security services and...

The Company Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. Bain & Company is consistently ranked in the top 10 of best places to work. The Role The role is to provide high quality...