Service Desk Analyst

1 week ago

Kuala Lumpur, Malaysia Nirvana Full time

**Responsibilities**:

- Perform remote or on-site troubleshooting to users, customers and agents.
- Document solutions and maintain richness of knowledge base library.
- Assist on 1st level IT desktop task/issues before escalating to next level.
- Monitor and perform security patching on core services.
- Monitor service uptime, core security services and backup progress.
- Actively housekeep of users and computers in Active Directory.
- Handle user access and permission on system and services.
- Report and record infra and security incidents events.
- Identify and resolve on 1st level IT security issue.
- Assist in system data quality and prepare management reports.
- Prepare technical documents for IT department.
- Coordinate with various IT sections on ticket status and ensure good ticket lifecycle and SLA.
- Assist in IT ISO requirement and work for improvements.
- Perform any other duties as assigned by the superior/management from time to time.

**Qualification**:

- Any Professional qualification/Diploma/Advance Diploma/bachelor's degree in computer science/IT.
- Professional certification (e.g. ITIL, CCNA, CompTIA) will be an added advantage.
- Fresh graduate are encouraged to apply.

**Experience/Skill Required**:

- Analyzing Information and Problem Solving.
- Pleasant personality and patience in handling users' problems.
- Knowledge of ERP system, Database and Desktop support.
- Able to travel as and when needed.
- Able to work independently.

**Additional Information**:

- Career Level
- Entry Level
- Qualification
- Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree
- Job Type
- Full-Time
- Job Specializations
- Services, Tech & Helpdesk Support
- **Company Overview**:

- Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole. From the first approved private memorial park in Semenyih, Selangor, Nirvana Asia Group has since expanded to Shah Alam and Klang (Selangor), Penang Island and Bukit Mertajam (Penang), Kulai, Segamat and Tiram (Johor), Kuala Lumpur, Sungai Petani (Kedah), Ipoh (Perak), Melaka, Kota Kinabalu (Sabah) and Sibu (Sarawak). Nirvana Asia Group also currently has international presence in Jakarta and Medan (Indonesia), Ban Bueng (Thailand) and Singapore.
成立于1990年的富贵集团，是一家具有国际水准的全方位殡葬服务企业。富贵集团经历30年的光景，以经营风景墓园，提倡华社殡葬文化。在不断努力提升、改进与创新之际，提升了殡葬行业的水准，奠定了马来西亚以至全亚洲殡葬行业领导者的地位。自成立第一家获得雪州政府批准的私营化墓园—士毛月富贵山庄，至今，富贵集团业务已横跨海内外各地：包括雪兰莪州莎亚南和巴生、槟城和大山脚、柔佛古来、昔加末、地南、吉隆坡、吉打双溪大年、霹雳州怡保、马六甲、沙巴亚庇和砂拉越诗巫。至于海外分行则包括印尼的雅加达和棉兰、泰国春武里临湖县和新加坡。

**Additional Company Information**:

- Registration No.
- 911038-P
- Company Size
- 501 - 1000 Employees
- Average Processing Time
- 6 days
- Industry
- Others
- Benefits & Others
- Dental, Medical, Parking, Vision, Formal (e.g. Shirts + Ties), Company Trip, Bonus, Annual Increment, Medical Check-Up, Meal Allowance, Uniform, Regular hours / Saturdays or Shift required
- Specific Location
- Sungai Besi
- **Company photos**:

Corporate Building of HQ

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