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Branch Manager

4 months ago


Kuala Lumpur, Malaysia Manjaku Baby Mall Full time

Job Descriptions:

- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Ensure high levels of customers satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share.
- Deal with all issues that arise from staff or customers (complaints, grievances etc).
- Be a shining example of well behavior and high performance.
- Any ad-hoc tasks assigned by the superior as and when needed.
- Willing to work on shift, weekends & public holidays.

**Skills**:

- Strong communication and interpersonal skills
- Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
- Presentation skills and knowledge of best visual and marketing display practices
- Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
- Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
- In-depth knowledge of the store’s merchandise, its exact location and its prices

Working Location**:No. 40, 40A & 40B, Jalan Jernai 2, Medan Idaman Gombak, 53000 Kuala Lumpur.**

**Job Type**: Permanent

**Salary**: From RM2,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Expected Start Date: 03/01/2024