Manager, Branch Operations Support

4 months ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Location: Phnom Penh, Cambodia

Job Responsibilities:

- Review Standard Operating Procedure and issue guidelines (e.g. documentation of manuals for new products and services, annual Review of Manuals)
- Review and have suggestion to improve the Bank operational process/procedure at HO and Branches, sub-Branches.
- Write and map process, workflow and procedure.
- Liaise with other Department to collect necessary data, information, report supported for improvement process.
- Provide briefing/training on all manuals/process improvement to relevant staff
- Respond all enquiries from Branches and other departments regarding operational processes/procedure and recommend solution to improve Branches and Sub-Branches operational efficiency.
- Manage Teller Relief and Provide support on (A)BSM relief
- Support in planning and implementation operation procedure. Provide knowledge coaching where necessary
- Support in analyzing and evaluating operation data such as product volume, process performance, internal error, external error, quality, and productivity to manage and improve operation performance.
- Support in customer experience insights and reporting to both senior management in country Regional customer experience reporting
- Follow up Implementation of Audit Findings & Compliance Handling pertaining to operational processes.
- Coordinate with core banking team in project and operational issues related to system including User Access and Limit Authority
- Act as the custodian of operating manuals, custodian of BCP, BIA and LoD, BCP coordinator
- Act as BUCR and ORR to respond to all the needs in Risk and Compliance area
- Assist Head of Operations in other ad-hoc reporting needs

**Requirements**:
Education/Qualification
- University Degree in business/management science or related field.
- Good knowledge of MS Office package.

Experience
- 3-5 years of work experience in a similar role.

Special Skills
- Ability to provide training.
- Superior interpersonal and communication skills.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._



  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Investment Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - To provide support to branches on IB operations related matters; - To coordinate Management/Department projects/initiatives with Supervisory Branches and Central Region Sub-Branches; - To involve in...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us We are looking for Assistant Manager, Branch Operations Support and this role mainly to handle the cases to ensure the operation run smoothly. Key Responsibilities: - To handle all the branch related court orders such as Mareva Injunction, Garnishee Order, Withdrawal Order and...

  • Support Manager

    4 months ago


    Kuala Lumpur, Malaysia CHINA UNICOM OPERATIONS (MALAYSIA) SDN. BHD. Full time

    Work closely with the sales team and provide pre-sales support and technical solution to customers - Responsible to understand customer requirements, environment and challenges, able to provide tailor-made solution and implementation to clients - Involve in the whole process of pre-sales cycle - customer meeting, user requirement study, solution design,...

  • Vice President

    4 months ago


    Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    **JOB PURPOSE** - To monitor the Branch Operations Department in providing operational support for branches to ensure day-to-day operational activities of the company (Branches and Agents) are running smoothly, all internal guidelines & compliance issues are met and service quality standards are of the highest standards; - To work with the various business...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Executive, Branch Operation Support (Security, Admin & Fraud - Access Card) **If you are looking to excel and make a difference, take a closer look at us...** **Key Responsibilities** **1. Building Physical Security (Access System for Banking Premises at HLT)** - Create, modify, deactivate access credentials based on company policies and oversee...

  • Branch Manager

    2 months ago


    Kuala Lumpur, Malaysia JIBRIL PUBLIKA Full time

    *Position:* Branch Managers, JIBRIL Restaurant Group *Location:* PUBLIKA KUALA LUMPUR *Category:* Halal Restaurant / Cafe *Salary:* Ranges depending on your experience (Nego) *Benefits & Entitlements* - EPF Contribution (13%) - SOCSO & EIS - Daily meals (allowance / foods) - Hostel / accommodation - Travel allowance (T&C applies) - Birthday token -...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Key Responsibilities - 1. Building Physical Security (Access System for Banking Premises at HLT)_- Create, modify, deactivate access credentials based on company policies and oversee administrative functions such as facilities management, office operations and procurement for access...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...


  • Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job description** - Monitoring and following up on New Vehicle Dealers debts to ensure compliance to the company's credit policy and payment terms. - Monitoring the expiry of New Vehicle dealers' bank guarantee and following up with the Dealers Department to ensure its renewal before further extension of credit terms is allowed. - Preparing monthly reports...

  • Branch Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    We're seeking a Branch Manager for a luxury automotive brand, responsible for leading a sales and service team to achieve sales targets and drive business growth.The ideal candidate will have 5-8 years of experience in managing a team, strong knowledge of the automotive industry, and a Bachelor's degree.Develop and execute strategies to achieve sales...

  • Branch Manager

    4 months ago


    Kuala Lumpur, Malaysia ONE MOBILE CARE SDN BHD Full time

    Samsung Authorized Service Center (One Mobile Care SDN BHD) Garden, KL RESPONSIBILITY: Ensure Company’s KPIs results is achieved Recruit, mentor and develop customer service executive and admin staffs and nurture an environment where they can excel through encouragement and empowerment Understand the company’s goal and purpose so that will continual to...

  • Branch Manager

    5 months ago


    Kuala Lipis, Malaysia Affin Bank Full time

    Branch Manager **Create the future with Affin! You too can make a difference.** We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference. JOB PURPOSE Managing and overseeing...


  • Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...

  • Cb Ib Operations

    2 months ago


    Kuala Lumpur, Malaysia Deutsche Bank Full time

    **CB IB Operations & Controls - Branch Operation Analyst (Corporate Action) - NCT**: **Job ID**:R0350391**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-09-10**Location**:Kuala Lumpur**Position Overview**: **Details of the Division and Team**: Branch Operations is responsible for ensuring timely, complete and accurate processing of...


  • Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...

  • Branch Supervisor

    5 months ago


    Kuala Lumpur, Malaysia Flash Malaysia Express Full time

    Manage the parcel and cash processing, disbursement and day-to-day routing. To be accurate, reduce the loss and most effective. - Manage transportation / distribution routes of branches and solve problems during transportation for maximum efficiency. - Manage communication with customers and related people in all communication channels. To give advice and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...

  • Branch Manager

    5 months ago


    Kuala Lumpur, Malaysia 99 Speed Mart Sdn Bhd Full time

    **Attractive Remuneration**: - **Free Mobile Plan (40GB Data and Unlimited Call)**: - **Free Meal Voucher**: - **Free Uniform**: - **Annual Increment**: - **Job Promotion**: - **Annual Bonus**: - **Entitlement of Overtime ( Rest Day, Public Holiday)**: - **Sales Incentives**: - **Contribution of EPF, Socso, EIS**: - **Panel Clinic**: - **Training...