Manager, Branch Operations Support
5 months ago
If you are looking to excel and make a difference, take a closer look at us
Location: Phnom Penh, Cambodia
Job Responsibilities:
- Review Standard Operating Procedure and issue guidelines (e.g. documentation of manuals for new products and services, annual Review of Manuals)
- Review and have suggestion to improve the Bank operational process/procedure at HO and Branches, sub-Branches.
- Write and map process, workflow and procedure.
- Liaise with other Department to collect necessary data, information, report supported for improvement process.
- Provide briefing/training on all manuals/process improvement to relevant staff
- Respond all enquiries from Branches and other departments regarding operational processes/procedure and recommend solution to improve Branches and Sub-Branches operational efficiency.
- Manage Teller Relief and Provide support on (A)BSM relief
- Support in planning and implementation operation procedure. Provide knowledge coaching where necessary
- Support in analyzing and evaluating operation data such as product volume, process performance, internal error, external error, quality, and productivity to manage and improve operation performance.
- Support in customer experience insights and reporting to both senior management in country Regional customer experience reporting
- Follow up Implementation of Audit Findings & Compliance Handling pertaining to operational processes.
- Coordinate with core banking team in project and operational issues related to system including User Access and Limit Authority
- Act as the custodian of operating manuals, custodian of BCP, BIA and LoD, BCP coordinator
- Act as BUCR and ORR to respond to all the needs in Risk and Compliance area
- Assist Head of Operations in other ad-hoc reporting needs
**Requirements**:
Education/Qualification
- University Degree in business/management science or related field.
- Good knowledge of MS Office package.
Experience
- 3-5 years of work experience in a similar role.
Special Skills
- Ability to provide training.
- Superior interpersonal and communication skills.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._
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