Service Executive

6 months ago

Shah Alam, Malaysia SUZUKI MALAYSIA SDN BHD Full time

**Responsibilities**:

- Manage an automotive service workshop day-to-day operating activities.
- Supervise, direct and guide service workshop employees and mechanics in the service workshop day-to-day operating activities.
- Conduct daily briefing and regular meetings with service workshop employees and mechanics on the latest operational matters
- Develop, implement and improvise service workshop standard operation procedures (SOP).
- Develop, promote and implement activities to improve sales and operation performance.
- Ensure customer satisfaction and all customers enquiries/complaints are settled promptly and amicably.
- Monitor the sales performance of the service workshop
- Carry out audit on the service workshop including 5S, hand tools and equipment supplied.
- Maintain good rapport relationship with the client at the service workshop.
- Manage SESC HQ workshop's operation.
- Responsible in proposing budgets, workshop performance and profitability, and overall management at SESC HQ.
- Conduct customer satisfaction survey to gauge satisfaction level and share the feedback to mechanics for improvement purpose.
- Ensure all the standard operating procedures are strictly adhered to.
- Ensure the cleanliness of the service workshop, tools and equipment are well kept and maintain
- Ensure ISO Compliance (9001:2015)

**Job Requirements:

- **
- Minimum Certificate/Diploma/Bachelor’s Degree in Automotive and/or its related academic qualification.
- At least 5 years of working experience or 2 years of working experience in the related field.
- A team player and good command in English and Bahasa Malaysia.
- Basic Computer skills (Microsoft Word, Excel and Presentation).
- Experienced in managing service workshop operation and manpower.
- Result oriented, customer focus, independent and able to meet tight deadlines.
- Good in planning, budgeting and running a service workshop.
- Ability in providing solution and justifiable decision making.
- Excel supervision, leadership and interpersonal skills.

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Early shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Notice Period
- Expected Salary

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Experience**:

- Workshop: 5 years (preferred)

Willingness to travel:

- 100% (preferred)

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