Food and Beverage Manager

2 months ago


Kuah, Malaysia PARKROYAL Langkawi Resort Full time

The Food and Beverage Manager supports the Director of Food & Beverage in providing leadership and directs the activities of the F&B Department to maintain the highest standards of quality, service, and guest satisfaction in order to maximize profits. The F&B Manager is expected to “get in the trenches” with the associates during high volume days, encouraging and working side by side with the team.

**Responsibilities**:

- Ensure all guests receive the highest level of service and hospitality at the restaurants
- Supports the Director of Food & Beverage in providing clear direction, establish goals and monitor progress to achieve desired results for the F&B Department
- Works with Director of Food & Beverage and Executive Chef in planning of F&B promotions
- Works with the relevant departments in driving the F&B revenue
- Implement and monitor effective controls of food, beverage, and labor costs
- Interview, coach, train, encourage, develop, and evaluate direct reports
- Ensure that all shifts have the necessary manning coverage
- Audit processes and procedures to ensure compliance of policies and procedures
- Ensure compliance with health, food safety, sanitation, and alcohol awareness standards
- Maintain knowledge of all hotel facilities, services, and hours of operation
- Maintain knowledge of entertainment and special events scheduled at the hotel

**Job Requirements**:

- A drive to make a mark and stand out from the crowd
- The desire to create a business delivering exceptional F&B experiences
- Exceptional communication and interpersonal skills
- A genuine passion for the hospitality industry and an eye for detail
- Strong commercial acumen
- Previous roles of accountability and leadership in a high end Food & Beverage service environment
- A proven ability to proactively coach and guide team members to provide exceptional service
- Creative and innovative out of the box thinking, willing to trial new ideas and be best in class



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