Service Contracts Analyst

5 months ago

Johor, Malaysia Smiths Group Full time

REF:
- DETECTIONAPAC01110- DIVISION:
- Smiths Detection- JOB FUNCTION:
- After Sales Service Repair**Job Description**:

- The Service Contracts Analyst oversees complex portfolios of service and maintenance contracts for a specific geography. They will be a key point of contact for contract management issues, responsible for ensuring contracts perform as intended, committed margins are achieved and exceeded, business through those contracts grows, contract improvements are captured (T&C, SLA, Pricing) either during the contract term or on contract renewals, risk is managed and appropriately flowed into the supply chain or shared with customers and that customer expectations are addressed.Duties & Responsibilities
- Build and maintain a detailed understanding of a portfolio of service contracts, terms, pricing and business-case.
- Support to establish suitable KPIs. Monitor, analyse, report and action contract performance incl. revenue, cash, cost, profit, SLA.
- Manage detailed commercial contract mechanisms and requirements incl. price revision formulas, reconciliation, calculation of service credits etc. Work with service team to agree penalty mitigation strategies.
- Ensure appropriate contractual requirements flow down mechanisms are deployed internally and externally.
- Prepare and support regular contract reviews with customers and internal stakeholders.
- Track and action risk and opportunity across the portfolio of contracts
- Support continuous profit improvement, cost and cash optimisation projects working with specialists functions.
- Support sales teams with contractual changes and drafting of contractual terms, working within Financial and Legal DOAs
- Develop a contract renewal timetable for the contract portfolio, enabling on time renewal and optimal business outcomes.
- Build a consolidated service contract revenue and profit forecast, demand planning and contract related data.
- Ensure installed base data (hardware and software) is maintained up to date post installation through to decommission.
- Contribute to central function efforts to improve contract templates and service offerings.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

**Education/Training**:

- Bachelor’s Degree or equivalent in legal or financial field

**Experience**:

- Data analysis experience of £m business
- Optimization of significant £m contracts for service, delivery of margin and revenue improvements
- Good communicator with the people outside of direct reporting relationships in a matrix structure
- Engineered products with a significant aftermarket and service business in B2B/B2G setting.

**Knowledge/Skills**
- Business and analytical skills
- Financial and commercial acumen, cost management
- Expertise in pricing, negotiation, proposal and contract drafting.
- Understanding of contract law in APAC
- Change management and business improvement.
- Project and Programme Management
- Risk Management
- Knowledge of SAP

**Competencies**
- Self-motivated and results-driven
- Problem-solving skills and leading teams to deliver solutions.
- Able to make effective, timely reporting by sourcing and analyzing critical information.
- The ability to engage, challenge, effective teamworking and internal / external relationships.
- Excellent written and spoken English, other language (like Japanese/Korean/Thai) will be benefit.
- Outstanding communication skills

About SmithsAbout Smiths Detection
- Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

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