Branch Manager

2 weeks ago

Sentul, Malaysia Stream Empire Holdings Full time

The Branch Manager will oversee daily branch operations, sales initiatives, and client service delivery to ensure the highest standards. You will lead facility maintenance, security, and loss prevention while managing and developing personnel. Implementing best practices to boost efficiency and profitability while maintaining our reputation for security and service excellence in this highly sensitive environment is paramount.

Main Responsibilities:

- Achieve site revenue, occupancy, and sales goals through client acquisition strategies
- Manage day-to-day branch operations and security protocols
- Recruit, lead, and mentor branch team to deliver service quality
- Foster a safety-focused and client-centric company culture
- Develop and implement policies and procedures
- Assure compliance with legislation and regulatory requirements
- Lead emergency/risk management planning and drills
- Prepare sales, productivity, and incident reports for senior management
- Liaise with corporate headquarters on major issues and developments

**Requirements**:

- 5+ years managing secured services sites
- Background in banking, financial services, or high-value logistics
- Strong leadership, communication, and relationship skills
- Sharp business acumen with client retention expertise
- Knowledge of security systems and surveillance infrastructure
- Diplomatic approach to managing sensitive situations
- Problem-solving and continuous improvement mindset
- Degree in business administration or facility management

Financial KPIs:

- Annual revenue relative to targets
- Average dollar value per safe deposit box rented
- Ancillary sales as % of total revenue
- Client retention/renewal percentage
- Operating costs as a percentage of revenue

Client Service KPIs:

- Net Promoter Score (NPS) from client satisfaction surveys
- Frequency of positive mentions in customer feedback
- Client inquiry response times
- First-call resolution of client issues
- Wait times for box access appointments

Facility Operations KPIs:

- System and infrastructure uptime percentage
- Number of security/safety incidents
- Results of internal loss prevention audits
- Compliance with policies, procedures, and regulations
- Preventive maintenance compliance rate

HR and Culture KPIs:

- Employee satisfaction, engagement, and retention rates
- Completion rates for mandatory employee training
- Number of Service Excellence Recognition Nominations
- Team productivity levels and output
- Internal fill rate for leadership role vacancies

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Branch Manager: 3 years (required)

  • Branch Manager

    2 months ago

    Sentul, Malaysia Stream Empire Holdings Full time

    The Branch Manager will oversee daily branch operations, sales initiatives, and client service delivery to ensure the highest standards. You will lead facility maintenance, security, and loss prevention while managing and developing personnel. Implementing best practices to boost efficiency and profitability while maintaining our reputation for security and...

  • Branch Manager

    2 days ago

    Sentul, Malaysia Stream Empire Holdings Full time

    The Branch Manager will oversee daily branch operations, sales initiatives, and client service delivery to ensure the highest standards. You will lead facility maintenance, security, and loss prevention while managing and developing personnel. Implementing best practices to boost efficiency and profitability while maintaining our reputation for security and...

  • Branch Manager

    4 weeks ago

    Sentul, Malaysia Stream Empire Holdings Full time

    The Branch Manager will oversee daily branch operations, sales initiatives, and client service delivery to ensure the highest standards. You will lead facility maintenance, security, and loss prevention while managing and developing personnel. Implementing best practices to boost efficiency and profitability while maintaining our reputation for security and...

  • Branch Manager

    1 week ago

    Sempang Sentul, Melaka, Malaysia Stream Empire Holdings Full time

    The Branch Manager will oversee daily branch operations, sales initiatives, and client service delivery to ensure the highest standards. You will lead facility maintenance, security, and loss prevention while managing and developing personnel. Implementing best practices to boost efficiency and profitability while maintaining our reputation for security and...

  • Branch Manager

    1 week ago

    Sempang Sentul, Melaka, Malaysia Stream Empire Holdings Full time

    The Branch Manager will oversee daily branch operations, sales initiatives, and client service delivery to ensure the highest standards. You will lead facility maintenance, security, and loss prevention while managing and developing personnel. Implementing best practices to boost efficiency and profitability while maintaining our reputation for security and...

  • Assistant Branch Supervisor

    1 week ago

    Sempang Sentul, Melaka, Malaysia Flash Express Malaysia Full time

    Requirements years of work experience Preferably in logistics Good communication and leadership skills 6 working daysResponsibility Manage the parcel and cash processing, disbursement and daytoday routing. Manage transportation / distribution routes of branches and solve problems during transportation for maximum efficiency. Manage communication with...

  • Store Manager

    3 weeks ago

    Sentul, Malaysia Stream Empire Holdings Full time

    The Branch Manager will oversee daily branch operations, sales initiatives, and client service delivery to ensure the highest standards. You will lead facility maintenance, security, and loss prevention while managing and developing personnel. Implementing best practices to boost efficiency and profitability while maintaining our reputation for security and...

  • Assistant Manager, Sales Planning

    2 months ago

    Sentul, Malaysia Tan Chong Group Full time

    Analyse vehicle stock, booking rate, cancellation rate & conversion rate - Propose, monitor and adjust sales target, trading terms & sales incentive - Calculate incentive for Sales Advisor & Sales Management Team - Prepare weekly booking rate update to Principal - Prepare monthly Retail Sales meeting with Principal and other related matters - Prepare...

  • Assistant Manager, Sales Planning

    2 weeks ago

    Sentul, Malaysia Tan Chong Group Full time

    Analyse vehicle stock, booking rate, cancellation rate & conversion rate - Propose, monitor and adjust sales target, trading terms & sales incentive - Calculate incentive for Sales Advisor & Sales Management Team - Prepare weekly booking rate update to Principal - Prepare monthly Retail Sales meeting with Principal and other related matters - Prepare...

  • Campus Admin

    2 months ago

    Sentul, Malaysia Nadi Intelek (M) Sdn Bhd Full time

    1) Administration - Operation - Prepare & Manage Session Schedules for Kuala Lumpur - Prepare & Manage Session Maiwp & LZS Schedules branch Kuala Lumpur - Chat Oodlins & Call parents for session schedule reminder - List & Purchase Stationeries, Cleaning Tools, Students Refreshment Kuala Lumpur - Contact & Manage Cleaning Service, Coway Service & Lawn Mowing...

  • Campus Admin

    2 days ago

    Sentul, Malaysia Nadi Intelek (M) Sdn Bhd Full time

    1) Administration - Operation - Prepare & Manage Session Schedules for Kuala Lumpur - Prepare & Manage Session Maiwp & LZS Schedules branch Kuala Lumpur - Chat Oodlins & Call parents for session schedule reminder - List & Purchase Stationeries, Cleaning Tools, Students Refreshment Kuala Lumpur - Contact & Manage Cleaning Service, Coway Service & Lawn Mowing...

  • Officer, Customer Service

    2 weeks ago

    Sentul, Malaysia Tan Chong Group Full time

    **Responsibility**: - Serves as Front Desk Customer Service to ensure quality services being rendered to Customers including Inquiry, Renewal and Claims. - Correspondence and interaction with group subsidiaries & insurers on both Motor and Non Motor matters. - Correspondence and interaction with customers for both Motor and Non Motor enquiries and...

  • Sales Advisor

    2 weeks ago

    Sentul, Malaysia Edaran Tan Chong Motor Sdn Bhd Full time

    **Responsibilities**: - Promote and drive sales of new vehicles/car - Participate in road shows, sales activities, and launching events - Manage the daily sales prospecting - Comply with the company’s guidelines and procedures - Provide a consistently high level and memorable customer service - Achieve individual sales target and contribute to the branch...

  • Sales Advisor

    2 weeks ago

    Sentul, Malaysia Edaran Tan Chong Motor Sdn Bhd Full time

    **Responsibilities**: - Promote and drive sales of new vehicles/car - Participate in road shows, sales activities, and launching events - Manage the daily sales prospecting - Comply with the company’s guidelines and procedures - Provide a consistently high level and memorable customer service - Achieve individual sales target and contribute to the branch...

  • Executive, Customer Service

    3 weeks ago

    Sentul, Malaysia Tan Chong Group Full time

    **Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in customer service are encouraged **Responsibility**: - Serves as Front Desk...

  • Executive, Customer Service

    2 weeks ago

    Sentul, Malaysia Tan Chong Group Full time

    **Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in customer service are encouraged **Responsibility**: - Serves as Front Desk...

  • Campus Admin

    1 week ago

    Sempang Sentul, Melaka, Malaysia Nadi Intelek (M) Sdn Bhd Full time

    1) Administration - Operation Prepare & Manage Session Schedules for Kuala Lumpur Prepare & Manage Session Maiwp & LZS Schedules branch Kuala Lumpur Chat Oodlins & Call parents for session schedule reminder List & Purchase Stationeries, Cleaning Tools, Students Refreshment Kuala Lumpur Contact & Manage Cleaning Service, Coway Service & Lawn Mowing Service...

  • Pembantu Hotel Kucing

    1 month ago

    Sentul, Malaysia Maobulous Cat Boutique Hotel & Spa Full time

    **Who we are?** - **Maobulous Cat Boutique Hotel & Spa**_ is a growing Cat Hotel & Spa facility services in Subang Jaya, Selangor & our latest branch in Sentul, Kuala Lumpur. Instilling the highest cat standard requirement as our main priority always ensuring all cats are safe on board hence making us as cat parent’s choice for boarding & spa. **Do you...

  • Pembantu Hotel Kucing

    4 days ago

    Sentul, Malaysia Maobulous Cat Boutique Hotel & Spa Full time

    **Who we are?** - **Maobulous Cat Boutique Hotel & Spa**_ is a growing Cat Hotel & Spa facility services in Subang Jaya, Selangor & our latest branch in Sentul, Kuala Lumpur. Instilling the highest cat standard requirement as our main priority always ensuring all cats are safe on board hence making us as cat parent’s choice for boarding & spa. **Do you...

  • 1 Year Contract Full Time Cat Hotel Operation Crew

    4 weeks ago

    Sentul, Malaysia Maobulous Cat Boutique Hotel & Spa Full time

    **Who we are?** - **Maobulous Cat Boutique Hotel & Spa**_ is a growing Cat Hotel & Spa facility services in Subang Jaya, Selangor & our latest branch in Sentul, Kuala Lumpur. Instilling the highest cat standard requirement as our main priority always ensuring all cats are safe on board hence making us as cat parent’s choice for boarding & spa. **Do you...