Assistant Operation Manager

2 weeks ago


Kuala Lumpur, Malaysia Naj N Belle Sdn Bhd Full time

Responsible for driving the team to meet sales targets of the assigned outlets
- Responsible for maximizing sales and profitability, controlling wastage and managing inventory
- Provide outlet team with a supportive environment and welfare
- Maintain and increase standards of outlets
- Responsible for recruiting outlet staff, supervisors, kitchen crew and outlet managers
- Monitor outlet, team performance and individual KPI
- Prepare team working schedules and control team movement (outlet to outlet)
- Working together with HR in preparing and conducting internal staff training and refreshing course
- Analyze daily, weekly and monthly sales and product performance
- Ensure daily sales are properly managed and banked in
- Handle customer compliments and complaints, and satisfaction
- Collect site and market research
- Provide feedback on competitors’ products, pricing and performance
- Ensure company SOP is strictly being followed
- Visitation audits outlets cleanliness, staff grooming and food quality and hygiene
- To do monthly hostel inspections.
- Executing management plans and penetrating other business channels
- Ensure monthly stock take is conducted accurately and submitted to the department on a timely basis
- Execute in-store marketing and provide upcoming mall events and activities to the marketing team from time to time
- Responsible for meeting packages and catering sales and execution which includes - planning menu within budget while maintaining a high standard of quality and customer satisfaction; and planning and ordering to production
- Responsible for ad hoc projects when required

**Job Types**: Full-time, Permanent

**Salary**: From RM4,500.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- On call
- Rotational shift
- Weekend jobs

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



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