Customer Service Team Leader

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

Customer Service Team Leader, Kuala Lumpur Customer Service Team Leader is responsible for the day-to-day customer service operations for Travel Retail APAC unit, with primarily focus on order management-related tasks/queries for the assigned sub-region/customer group/key accounts. Besides maintaining a strong working relationship with our external...

This individual collaborates cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service...

This individual collaborates cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...

Are you a talented and driven problem solver who would like to join our team in Kuala Lumpur ? Someone with a startup mentality, who is capable of integrating into a multicultural team? TREVO is SOCAR's newest evolutionary addition to the car-sharing ecosystem - a peer-to-peer marketplace! TREVO aims to change not just the way people in South East Asia move...

**Requirements**: **Team Leadership**: - Inspire and empower a team of customer service representatives, guiding them towards success. - Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement. - Cultivate a positive and collaborative team environment that fosters growth and...

**Job no**: 521650 **Brand**: Product and Technology **Work type**: Full time **Location**: Kuala Lumpur, Malaysia **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology...

Job Brief A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes: - Supervising and leading a team of call center agents to meet performance targets. - Monitoring call center processes to enhance customer satisfaction and...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Boost Team Leader Responsibilities**: 1. Overseeing the daily operations of the rstore to ensure smooth running and efficiency. 2. Ensuring customers are satisfied and happy with the service. 3. Ensuring that staff within the store adhere to the restaurant’s safety/service standards at all times. 4. Making sure that adequate staff is scheduled to...

**Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Handling Team Leader - *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office...

**Job no**: 520760 **Brand**: FCM **Work type**: Full time **Location**: Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel **Are you looking to start with a new opportunity in the travel industry?** FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7...

Job Responsibilities - Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. -...

**Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team LeaderVacancy: *Japanese Team Lead - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max: RM 12,400 max + Allowances Process: Travel...

**Role**:Team Leader **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Team Leader Team Management Team Leading- Provide mentorship, guidance, and career development to members of their team.- high-performing team through an exciting...

Job Advert Job Title: Telesales Team Leader - Telematics Location: Kuala Lumpur Radius Payment Solutions Ltd is one of the world’s leading service providers to the fleet and logistics market. Radius was initially established in the UK in 1990 and now operates globally with offices across 5 continents and customers worldwide. We are an ambitious, strong...

The objective of the Team Leader is to work with and under the guidance of the Supervisor, to providing direction to the waiter in restaurant operations. The Team Leader needs to carry out the overall food and beverage operations of the outlet, as well as in maintaining the service standards in a manner consistent with the company standards. He/she will lead...

We are currently seeking a **Pickup Team Leader **to join DHL eCommerce Malaysia! The **Pickup Team Leader **will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot. **_Essential Duties and Responsibilities _** Customer Service Management - Maintain...

**Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...