Patient Navigation Officer

The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the processes of seeking medical...

**DUTIES & RESPONSIBILITIES**: The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the...

Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors. - Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow. - Provide the right information in navigating the patients through the hospital’s internal...

**DUTIES & RESPONSIBILITIES**: The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the...

Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors. - Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow. - Provide the right information in navigating the patients through the hospital’s internal...

The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the processes of seeking medical...

To resolve grievances in a timely manner and in accordance to PHFS Part VI, Grievance Mechanism. - To improve the service delivery to all patients and visitors of the hospital. - To assist HOD the investigation and response to incidences of grievances and service related complaints. - To pay courtesy visit to patients in the Wards/Outpatient Clinics...

The Patient Recruitment Services (PRS) is looking to appoint a Patient Recruitment Lead. You will work closely with the PRS Strategy Lead to understand the recruitment strategy designed for a protocol and works closely with external vendors as well as internal stakeholder from Project Leadership & Site Management to ensure timely delivery of contracted scope...

766 million patients worldwide are treated with Novartis medicines every year. Our focus is on the patient, this is why we conduct patient-oriented programs (POPs). These programs help us to better understand the needs of our patients and customers and thereby make our therapies even better. - We are convinced that the best solutions are found in...

Participate in hospital QA activities. Maintaining appropriate records system. - Provide professionalism, quality customer service at all times while ensuring all registration and/or admission procedures of the patients to hospital are accurately keyed into Origin system and ensuring PDPA is applied at all times. - Ensure registration and/or admission staffs...

**Specific Duties and Responsibilities in General** **1.** **Registration** - New case registration. - Follow up registration. - Compulsory to ensure all registration forms, PDPA & Letter of undertaking forms are filled in with signatory and supporting document. **2. Admission** - Conversion from outpatient to inpatient. - Direct admission. - Book Room &...

**Title: Call Center Consultant (Back Office)** **Duration: Permanent position** **Location: Petaling Jaya, Malaysia** **JOB DESCRIPTION**: **Phone operator ** - Telemarketing - call follow-up on existing and/or new patient database Tele consultation - Manage patient complaints. **Salesforce CRM System** - Patient registration. - Appointment...

**Job Purpose** To maintain an effective and efficient operation of the 24 hours Accident/Emergency Service and Inpatient Services. **Duties and Responsibilities** - Provision of 24 hours Emergency Outpatient Services. - Attends to all forms of emergencies brought into Accident/Emergency and emergencies in the wards. - Performs minor surgery, e.g. toilet...

Ensure accurate and prompt billing of all charges are keyed in HIS system for all inpatient & outpatient including Radiotherapy. - Generate bills and ensure payments are collected before any discharge. - To check with Insurance companies on the validity of the medical card, limit, exclusions before discharging patient. To follow up with consultants promptly...

Ensure accurate and prompt billing of all charges are keyed in HIS system for all inpatient & outpatient including Radiotherapy. - Generate bills and ensure payments are collected before any discharge. - To check with Insurance companies on the validity of the medical card, limit, exclusions before discharging patient. To follow up with consultants promptly...

**We are looking for Customer Service Officer / Assistant at Taman Sea, Petaling Jaya.** **Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform...

Basic Salary: RM2,000 - RM3,000 Location: Kampung Tunku, Petaling Jaya Company's Industry: Engineering Company Working Hour: 9:00am - 6:00pm Monday - Friday (lunch 1 hour) **Front Office Assistant Responsibilities**: - Reporting to management and performing administrative duties. - Answering telephone calls, as well as screening and forwarding calls. -...

Basic Salary: RM2,000 Location: Kampung Tunku, Petaling Jaya Company's Industry: Engineering Company Working Hour: 9:00am - 6:00pm Monday - Friday (lunch 1 hour) Saturdays 9am - 1 pm (1st and 3rd Saturdays off) **Front Office Assistant Responsibilities**: - Reporting to management and performing administrative duties. - Answering telephone calls, as...

Take customer calls and provide accurate, satisfactory answers to their queries and concerns. - Identifying customers’ needs, clarifying information, researching every issue and providing solutions. - Escalate incidents involving dissatisfied customers, offering patient assistance and support. - Guide Merchant through troubleshooting, navigating the...

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Key Responsibilities** - Overseeing all...