Patient Navigation Officer(Mandarin Speaker)

6 months ago


Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
- Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
- Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
- Provide translation services to patients and/or family members wherever necessary.
- Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.
- Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
- Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.
- Build an effective working relationship with the various departments to coordinate and ensure a hassle-free experience for patients and customers.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Opportunities for promotion
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Yearly bonus



  • Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    **DUTIES & RESPONSIBILITIES**: The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the...


  • Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    **DUTIES & RESPONSIBILITIES**: The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the...


  • Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the processes of seeking medical...


  • Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors. - Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow. - Provide the right information in navigating the patients through the hospital’s internal...


  • Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

  • Liaison Officer

    6 months ago


    Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

    The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include: - Attend to patients during their visit to guide them through the processes of seeking medical...


  • Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...


  • Petaling Jaya, Malaysia Trinity workforce Solution Full time

    **Customer Care Administrator - Petaling Jaya** **Salary**: Up to RM4000 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm Job Responsibilities: - 1.Salesforce CRM System a. Patient registration b. Patient record data entry/update c. Appointment booking/scheduling d. Check in/out patient 2.Salesforce POS System a. Issuing of receipts b. Stock...


  • Petaling Jaya, Malaysia Darwin Rhodes (Hong Kong) Company Limited Full time

    Greetings from eTeam , We are urgently hiring Mandarin speaker for - Customer service role - Salary Up to 3600myr - Work Place -Peta ling Jaya - Permanent job - Rotational shift job - spm and above can apply - Freshers can apply - Mandarin proficiency required + good English communication skills - Local Malaysian only can apply - Interview mode is...


  • Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

    **About the Client** Our client is one of the leading insurance agencies in Malaysia. **Responsibilities**: - Conducting confidential interviews, checking references and credit - Research into clients company, competitors and market place - Conduct confidential interviews, follow-up references and check credits - Offer guidance and facilitate the...


  • Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...


  • Petaling Jaya, Malaysia Trinity workforce Solution Full time

    **Graphic Designer - Petaling Jaya (Mandarin Speaker)** **Salary**: Up to RM5500 Monday - Friday 8:30 am until 6:00 pm **Responsibilities**: - Work closely with Marketing team to understand requirements & execute assigned design projects from concept to production. - Develop marketing materials for both printed & new media. - Handle multiple...


  • Petaling Jaya, Malaysia Novartis Full time

    393463BR **Buyer - R&D (Mandarin Speaker)**: Malaysia **About the role** Location: #LI-Hybrid About this role: This is a unique opportunity to join our Procurement Team as a Buyer. Where your main responsibility will be the execution of bidding and contracting activities for/in support of assigned countries/categories according to the defined buying...

  • Call Center Consultant

    6 months ago


    Petaling Jaya, Malaysia Trinity workforce Solution Full time

    **Call Center Consultant - Petaling Jaya** **Salary**: Up to RM5000 Monday - Sunday (2 days rotating) Working days: - 5 days working & 2 days off Working Schedule: Any 2 of the 5 days may be scheduled to work from 8.30am - 9pm with 2 hours break (7-9pm will be compensated with Time Off) Job Responsibilities: Phone operator - Manage patient complaints. -...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Trainer - Mandarin Speaker Location: Kelana Jaya, Selangor Salary Range: 5,500 - 6,500 Language: Mandarin + English (Malaysians) Specialization: E-Commerce, Buy Now Pay Later Target Onboarding Date: Immediate Joiner Type: Full-time Shift: 24/7 Training experience from BPO company is Mandatory **Responsibilities**: - Design effective...

  • Junior Sales Executive

    8 months ago


    Petaling Jaya, Malaysia PKG SDN BHD Full time

    Development of new prospects and enhancement of more orders from existing customers. - Monthly quotation, sales reports and maintaining of customers’ profile or prospects. - Service existing customers by visiting them regularly. - Maintain good relationship with customers and suppliers. - Attend promptly to customers’ needs and rectify customers’...

  • Call Center Consultant

    6 months ago


    Petaling Jaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Job Responsibilities: - ** **Phone operator** - Telemarketing - call follow-up on existing and/or new patient database Teleconsultation - Manage patient complaints. - Salesforce CRM System Patient registration. - Appointment scheduling. - Appointment management. - Demand / Supply evaluation. - Change/reschedule appointments whenever necessary Appointment...

  • Back Office Specialist

    6 months ago


    Petaling Jaya, Malaysia Global Market Index Limted Full time

    Issues daily report based on internal/external systems - Collect data and do filling properly via CRM system - Co-Operate with customer service to resolve any cases - Assist supervisor to complete other duties assigned - **Willing to work in shifting**: - **Must be English speaker and Mandarin speaker** Pay: RM4,742.00 - RM6,163.00 per month Schedule: -...

  • Sales Associate

    6 months ago


    Petaling Jaya, Malaysia Talimu Metaphysics and Geomancy Divison Full time

    **Job **Responsibilities**: - Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image - Achieve sales targets and contribute to the growth of sales - Communicate confidently the unique selling points and the benefits of the product - Use product knowledge to provide mix and match ideas to maximize...

  • Junior HR Admin

    6 months ago


    Petaling Jaya, Malaysia Trinity Workforce Solution Full time

    **Junior HR Admin - Mandarin Speaker ( Full Time Permanent Vacancy) Hybrid** **Normal Working Days & Normal Working Hours** **Work Location: - Old Klang Road (Hybrid Mode)** **Key Responsibilities**: - Update and maintain employee data and documentation consistently to ensure accuracy and compliance. - Prepare monthly payroll reports & handle routine HR...