Patient Navigation Officer(Mandarin Speaker)

2 days ago


Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
- Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
- Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
- Provide translation services to patients and/or family members wherever necessary.
- Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.
- Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
- Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.
- Build an effective working relationship with the various departments to coordinate and ensure a hassle-free experience for patients and customers.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Opportunities for promotion
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Yearly bonus



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