Customer Service(Japanese)

2 months ago


Cyberjaya, Malaysia GrowthFn Sdn bhd Full time

*:*

*DUTIES AND RESPONSIBILITIES:*
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Salary**: RM8,500.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service in BPO or Hopitality: 1 year (required)

**Language**:

- Japanese (required)

Ability to Commute:

- Cyberjaya (required)

Ability to Relocate:

- Cyberjaya: Relocate before starting work (required)



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