Restaurant Manager
6 months ago
**Responsibilities**:
**Leadership and Team Management**:Lead and inspire a diverse team of front-of-house staff, including servers, hosts, and bartenders. Foster a positive and collaborative work environment, ensuring effective communication and teamwork.
**Customer Service Excellence**:Uphold and enhance the commitment to exceptional customer service. Address customer concerns and feedback promptly and professionally.
**Operational Excellence**:Oversee day-to-day restaurant operations, including opening and closing procedures. Ensure compliance with health and safety regulations and food safety standards. Manage inventory, order supplies, and coordinate with vendors to maintain optimal stock levels.
**Staff Training and Development**:Conduct training sessions for new and existing staff to maintain high service standards. Provide ongoing coaching and development opportunities to enhance the skills of the team.
**Financial Management**:Monitor and manage budgetary goals, including cost control and revenue optimization. Analyze financial reports and implement strategies to improve profitability.
**Event Coordination**:Collaborate with the events team to plan and execute special events or promotions. Ensure seamless coordination between the front-of-house and back-of-house teams during events.
**Requirements**:
**Food and Beverage Industry Knowledge**:Previous experience in both front-of-house and back-of-house roles within the food and beverage industry is highly desirable. Familiarity with kitchen operations, understanding culinary techniques, and an appreciation for the nuances of various cuisines.
**Staff Development**:Proven experience in training and developing both kitchen and front-of-house staff. A background that includes hands-on experience in various restaurant roles, such as server or bartender, is advantageous.
**Culinary Understanding**:An appreciation for the art of culinary creation and the ability to collaborate effectively with the kitchen team. Understanding of food pairing and the ability to guide staff in recommending menu items to patrons.
**Customer Relationship Management**:Demonstrated ability to build and maintain positive relationships with customers. Experience in implementing customer loyalty programs and strategies to enhance the overall dining experience.
**Adaptability and Innovation**:Proven ability to adapt to evolving industry trends and implement innovative solutions. Willingness to contribute creative ideas for menu development, promotions, and operational improvements.
**Multicultural Sensitivity**:Given the diverse cultural landscape of Kuala Lumpur, an understanding of and sensitivity to various cultural preferences and dining etiquettes is highly valued.
**Technology Proficiency**:Familiarity with restaurant management software and point-of-sale systems. Ability to leverage technology for streamlining operations and enhancing the customer experience.
**Education**:A degree or diploma in hospitality management, business administration, or a related field is preferred. Relevant certifications in food safety and hospitality management are a plus.
**Language Skills**:Proficiency in English is required. Proficiency in additional languages, especially Malay and/or Chinese, is an asset.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM8,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Application Question(s):
- What is the size of people you have managing before?
- Do you have experience in Back End Kitchen?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Restaurant Management: 3 years (preferred)
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