Customer Service

3 weeks ago


Port Klang, Malaysia BERSATU INTEGRATED LOGISTICS SDN BHD Full time

**OVERALL JOB PURPOSE**:
Managing Customers enquiries and booking to ensure deliveries of satisfactory service and to assist securing of sales and customer retention

**PRINCIPAL ACCOUNTABILITY STATEMENTS (KEY RESULT AREAS)**

**PERFORMANCE MEASURES / KPIS**

Respond immediately upon receive inquiry

2. Source vendor or provider if deemed necessary for any outsource service required

Timely

3. To provide pricing, advise and service availability

½ hours

4. To follow up after quotation and at best level to secure acceptance on quotation and booking from customer. Accepted quotation from customer will be forward to billing

As and When

5. Be liasing party between customer, vendor and operation.

6. Updating to customer on shipment progress

When Timeline due

7. To contact/reply to customers on inquiries or to notify them of cargo damage/ claim investigation results any planned adjustment

As and When

Daily

9. Create Job from system upon receiving booking.

Daily

10. Follow up with transporter, vendor and operation on progress of shipment

When Timeline Due

11. To advise billing if any additional cost incurred

Timeline, accuracy

Timeline, accuracy

13. To monitor Destination clearance (if to door) timely to receiver with Agent until arrival.

Time to Time

14. To verify supplier invoice upon received to ensure billing is accurate.

Timeline, accuracy

15. To provide Training and guidance to subordinate and new staff

Deemed necessary

16. Other responsibilities as assigned from time to time.

As and when required

Pay: RM1,700.00 - RM3,300.00 per month

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Port Klang: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 3 years (required)
- Business development: 3 years (required)
- Customer service: 3 years (preferred)

**Language**:

- English (required)
- Bahasa (required)

Expected Start Date: 04/25/2024



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