Business Manager

6 months ago


Kuala Lumpur, Malaysia SLC School of Language & Communication Full time

**Role Overview**:
Our Business Manager oversees and coordinates all aspects of the center's operations, including sales, marketing, academic affairs, and administration. Your role is critical in driving the start-up's growth and ensuring the delivery of high-quality language learning services.

**Key Performance Objectives (KPOs)**:

- **Sales and Marketing**:_
- Develop and implement an effective marketing strategy to attract new students and increase enrolments.
- Achieve a 20% month-over-month growth in new student enrolments within the first six months.
- Establish a solid online presence and social media following within the first three months.
- Build and maintain strong relationships with local schools, corporations, and community organizations to generate referrals and partnerships.
- Secure at least three partnership agreements with local schools or corporations within the first year.
- **Academic Affairs**_:

- Develop and maintain a comprehensive curriculum aligned with industry standards and best practices in language education.
- Achieve a student satisfaction rate of 90% or higher for the curriculum within the first year.
- Recruit, train, and manage a team of highly qualified and experienced language instructors.
- Maintain an instructor retention rate of 85% or higher after the first year.
- Achieve a student satisfaction rate of 95% or higher for instructor quality within the first year.
- Implement practical student assessment and progress tracking systems to ensure consistent delivery of high-quality education.
- Develop and implement a comprehensive student assessment system within the first three months.
- Achieve a 90% or higher rate of students meeting their language learning goals within the first year.

**Operations and Administration**:

- Establish and maintain efficient administrative processes and systems to support the center's operations.
- Implement a comprehensive student management system within the first three months.
- Achieve a 95% or higher accurate and timely student record-keeping rate within the first year.
- Manage and optimize the center's financial resources, including budgeting, forecasting, and cost control measures.
- Achieve a positive cash flow within the first nine months of operations.
- Maintain an operating profit margin of 15% or higher after the first year.
- Ensure compliance with all relevant regulations, licensing requirements, and industry standards.
- Obtain all necessary licenses and certifications within the first three months of operations.
- Maintain a 100% compliance rate with relevant regulations and industry standards.
- **Leadership and Team Management**:_
- Build and lead a high-performing team by providing effective coaching, mentoring, and professional development opportunities.
- Achieve an employee satisfaction rate of 90% or higher within the first year.
- Implement a comprehensive employee training and development program within the first six months.
- Foster a positive and collaborative work environment that promotes teamwork, open communication, and continuous improvement.
- Achieve a 90% or higher team engagement score within the first year.
- Implement regular team-building and communication activities within the first three months.

**We'd love to meet you Just bring along**:

- Minimum of 3 years of experience in a management or leadership role, preferably in the education or language learning industry.
- Proven track record in developing and implementing successful business strategies and operational plans.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical and decision-making abilities.
- Proficiency in project management and process improvement methodologies.
- Familiarity with relevant regulations and industry standards in language education.
- **Get in touch with us today**_

**Job Types**: Full-time, Permanent

**Salary**: From RM5,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus



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