People Services Continuous Improvement

9 months ago


Petaling Jaya, Malaysia AstraZeneca Full time

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.

Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science. We’re on a journey of growth and evolution - to find better ways to translate value for the business and our patients.

Working within the People Services function, the People Services Continuous Improvement (CI) Lead will be responsible for leading the deployment global and regional initiatives to drive excellence in our Kuala Lumpur site.

The role will design and implement the HR Operations Lean Management System across one or more of the service lines. He/she will be responsible for designing and monitoring customer driven process performance metrics for quality, productivity and delivery. The role will ensure service levels are agreed with the key customers/stakeholders, documented and monitored regularly.

**Key Accountabilities**
- ** Lean Management**: In charge of the Lean Principles deployment in our regional centers in Warsaw and Guadalajara. Design an effective tiered communication system and other key lean initiatives such as visual management, Innovation and value stream mapping.
- ** Process Performance**:Ensure an effective measurement system is used across our service lines in both regional centers. Design customer driven metrics for quality, productivity and delivery. Works with GPOs to lead process redesign efforts as a result of policy, system or process changes.
- ** Transition Management**: Establish a standard methodology to use for transition processes to our service centers ensuring SLA’s, Statement of Work documents and other key documentation is prepared prior to completing transitions. Define an efficient regular process performance review with customers and stakeholders.
- ** Innovation**:The CI lead will design tools and processes that enables the implementation of continuous improvement and innovation ideas in our centers.
- ** Process Efficiency/Continuous Improvement**: Drive process standardisation by analysing existing processes and helping identify process and performance improvement opportunities that enable the organisation to increase speed, reduce cost and increase quality of operations.

Be in regular and frequent touch with the team leaders in the centers, process SMEs and GPO’s to constantly drive simplifications, challenge the status quo, share ideas for changes while at the same time having the expertise to plan, design, execute and control them.

**Required Skills & Knowledge**
- Must have considerable experience in delivering project and customer change with either HR or IT Services.
- Must be able to plan, track and report on progress on projects with senior leadership and key stakeholders.
- Must have worked in a customer service capacity, with a strong focus on customer experience through driving service improvements across dispersed teams.
- Must have experience in delivering service improvements across HR or any other business process organizations that they are not direct line reports i.e., strong influence and impact with key stakeholders.

**Skills**
- Strong Project Management and co-ordination
- Ability to work across HR Functions, Service Lines and locations to plan and deliver Change to improve customer service.
- Familiarity of working in an international, multi-time zone support environment.
- Strong written and verbal communication skills. Advanced English is necessary.
- Desirable: Lean expertise
- Desktop automation & macro programming experience will be considered a big plus.
- Strong stakeholder management
- Payroll Experience an advantage.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.


  • Continuous Improvement

    7 months ago


    Petaling Jaya, Malaysia PPG Full time

    **Job Title: Continuous Improvement & **Lean Six Sigma** Assistant Manager - SEA** This role will be a regional role where you are the continuous improvement lead for multiple sites in the region. You will supporting the LSS & CI Manager in establishing the foundation for Lean Six Sigma and supervising the execution of this methodology towards the site...


  • Petaling Jaya, Malaysia Heineken Full time

    **Your role in Heineken** As a Process & Control Improvement Executive, your roles and responsibilities are outlined as follows: **Control Monitoring** - Monitors and tests control effectiveness and drives the implementation of remediating actions. - Ensure appropriate actions in place. Tracks and monitors the progress of remediating activities. **Process...


  • Petaling Jaya, Malaysia Ericsson Full time

    **About this opportunity** In 5G RAN Service Improvement Lead take responsibilities for Support sales and Solution Support for Customers. With the help of team, SIL will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. He is encouraged to be expert in...


  • Petaling Jaya, Malaysia Kone Full time

    Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support business performance excellence, KONE...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Human Resources**Requisition Number**:156295**Description**: This person will need to be responsible and managing: - HR Capabilities and Training delivery: responsible in managing all training matters & supporting the development initiatives & programs - HR Projects management: responsible in coordination...

  • People Operations Lead

    7 months ago


    Petaling Jaya, Malaysia Lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...


  • Petaling Jaya, Malaysia Kone Full time

    Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support business performance excellence, KONE...


  • Petaling Jaya, Malaysia Novartis Full time

    **Location**: Selangor, Malaysia #LI-Hybrid **About this role**: The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regards to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication. **Key...


  • Petaling Jaya, Malaysia Novartis Full time

    **About the Role**: **Job Description**: **Location**: Selangor, Malaysia #LI-Hybrid **About this role**: The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regards to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent,...


  • Petaling Jaya, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    **Responsibilities** Specific responsibilities that may be assigned differ by position and include, but are not limited to: - Review customer agreements and other required documents for appropriate revenue recognition in accordance with DS policies and revenue recognition standards - Define billing and revenue plan of specific services orders to ensure...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Human Resources**Requisition Number**:146053**Description**: **Responsibilities**: - To guide and educate employees on the procedures, guidelines and policies. - To direct employees request to the correct channel / party / reference point - To create answer guide / template for FAQs - To compile frequents...


  • Petaling Jaya, Malaysia FrieslandCampina Full time

    Key challenge for this role is striving for SAP operational and service delivery excellence with a strong focus on SAP technical availability and performance. - Accountable to meet committed business SLA agreements for global SAP technical services, in close cooperation with supporting platforms, partners and suppliers. - Accountable for follow up on...

  • Program Manager

    6 months ago


    Petaling Jaya, Malaysia Siemens Energy Full time

    **Who is Siemens Energy?** At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help...


  • Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn Bhd Full time

    **Responsibilities and Tasks**: - Track Key Performance Indicators (KPIs) of Customer Service Operation in each of Fujifilm Business Innovation Group companies (mainly in Asia Pacific region as a regional Head Quarter). - Identify issues and opportunities within Customer Service Operation based on data analysis. - Report KPIs and findings and propose...

  • Service Technician

    7 months ago


    Petaling Jaya, Malaysia Lucenxia (M) Sdn Bhd Full time

    **JOB DESCRIPTION** - Responsible in equipment maintenance & installation projects. - Performs any combination of following task to repair defective printed circuit board assemblies, using soldering and de-soldering equipment: Examines PCB’s under magnifying lamp and reads inspection tags to locate defects, such as insufficient or excess solder and missing...

  • Service Architect

    6 months ago


    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Petaling Jaya, Malaysia KPMG Full time

    Internship - People, Performance & Culture(Impact) **Grade**: Internship **Department**: People, Performance, and Culture (HR) **Descriptions**: KPMG, a place where bold, new ideas are welcome and dedication is rewarded, is made up of outstanding people with a broad range of interests, talents and motivations. We invite you to join our Career Development...


  • Petaling Jaya, Malaysia Ikano-Retail Full time

    **Company Description** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Malaysia creates a better everyday life by offering a wide range of...


  • Petaling Jaya, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot (Manufacturing Service Executive)** Location: Petaling Jaya, Malaysia Company: Nestlé Manufacturing (M) Sdn Bhd Permanent - Full Time Bachelor’s Degree in Food Science or any relevant studies 2+ years of experience in relevant experience **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage...


  • Petaling Jaya, Malaysia KPMG Full time

    AM /M - Business Continuity Management **Grade**: Experienced **Department**: Emerging Tech Risk & Cyber (Security) **Descriptions**: At KPMG we are currently seeking Business Continuity Management (BCM) Senior Associate to join our Technology Risk & Cyber Consulting practice. This role mainly provides input and contributes to the planning and delivery of...