Pamb Assistant Manager, Customer Care Advocate

1 week ago

Kuala Lumpur, Malaysia Prudential Financial, Inc Full time

Deliver the **'best in class'** and consistent exceptional PRUexperience to customers across all channels
- Ensure customers are given meaningful updates for non-FCR cases handled by Customer Care
- Ensure **complex customer's needs** are fulfilled by performing timely escalation and proper handover of non-FCR cases
- Identifying customer's needs and providing accurate responses in accordance with agreed quality, compliance and service level standards.
- Prompt and accurate in completing all related administrative activities, in accordance with relevant service standards and to the customers' satisfaction.
- Proactive engagement with problem solving skills & provide alternative/ solution
- Higher authority limit on identify processes.
- Empower to make decision on **appeal/complex request**:

- Managing and maintaining data integrity in all systems used.
- Liaise with other units and departments to resolve customers' issues.
- Keep up to date with new or enhanced products / services in order to maintain a high level of quality service to customers.
- Undertaking outbound customer relationship management calls as and when appropriate.
- Recording and preparing any statistics or information required by Management.
- Supports Management in continuously reviewing processes, identifying and resolving service gaps through constructive feedback, and implementing process improvements where appropriate.
- Performs any other job-related duties and projects as assigned by superior.
- Participates in adhoc projects and manages the development of key Customer Engagement innovations

**JOB SPECIFICATION**:
**Qualifications**
- Degree in any field from a reputable and recognized university or college, OR
- Diploma with at least a year relevant working experience OR
- STPM with at least 2 years relevant working experience OR
- SPM with at least 2-3 years relevant working experience
- Minimum typing speed of 20 words per minute.

**Experience**
- Good command of spoken and written English and Bahasa Malaysia.
- Relevant working experience in a call centre or in servicing industry will be advantageous.

**Knowledge**
- Knowledge in Customer Care operations involving calls, correspondences and live chat.
- Knowledge in insurance industry especially the company's products/ processes and digital technologies will be advantageous.

  • Pamb Assistant Manager, Customer Care

    4 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB | Assistant Manager, Customer Care - Frontline Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work...

  • Assistant Corporate Sales Manager

    6 days ago

    Kuala Lumpur, Malaysia Assistant Corporate Sales Manager Full time

    -Job Highlights - South East Asia’s Leading Payment Gateway Provider Medical, Dental and Optical Benefits Free Daily Breakfast and Fresh Fruits -Job Description **Get to know the role and the day-to-day activities**: - Manages corporate accounts to ensure clients' needs are met efficiently and professionally. - In charges of retention of corporate...

  • Pamb Assistant Manager, Customer Care

    4 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Pamb Executive, Provider Network Management

    7 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB | Executive, Provider Network Management Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make...

  • Pamb Assistant Manager, Fund Accounting

    7 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB | Assistant Manager, Fund Accounting Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...

  • Pamb Manager, Compliance

    4 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB Manager, Compliance Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

  • Pamb Assistant Manager, Fund Accounting

    7 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Pamb Executive, Actuarial Professional

    4 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB | Executive, Actuarial Professional Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...

  • Customer Care

    5 days ago

    Kuala Lumpur, Malaysia SPINALIVE SDN BHD Full time

    **Industry**:Chiropractic & Physiotherapy. **Location**:Publika, Kuala Lumpur. **Responsibilities**: - Engage & educate patients with health & rehabilitation inquiries. - Manage patients appointment & payment channels. - Assist in clerical & administrative work. - Friendly & Good Communication. - Willing to Learn. - Able to Work as a Team. - Able to work...

  • Pamb Executive, Underwriting

    4 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB | Executive, Underwriting Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to...

  • Pamb Executive, Product Development

    6 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB | Executive, Product Development & Management Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...

  • Community Advocate

    7 months ago

    Kuala Lumpur, Malaysia Asylum Access Full time

    **Innovative Human Rights NGO Seeks Community Advocate** **About Asylum Access** We are human rights advocates who support forcibly displaced individuals and communities as they reclaim their rights, agency, and power. Our unique combination of legal empowerment, policy advocacy, and global systems change creates conditions in which refugees can live...

  • Customer Care Specialist

    6 months ago

    Kuala Lumpur, Malaysia MYFLEX HEALTH GROUP SDN BHD Full time

    Job Purpose Assisting day to day operations of the Bureau and / or home care sections, by taking shift request from clients/hospitals and completing each booking by telephone and on the computer system. You will also speak to staff on an on-going basis, to take availabilities, make changes to information and refer issues such as pay queries to the right...

  • Manager, Operational Risk Management

    7 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Pamb Manager 2, Information, Technology

    4 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    PAMB | Manager 2, Information, Technology & Privacy Risk Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best...

  • Health Care Assistant

    4 days ago

    Kuala Lumpur, Malaysia ABER CARE PTE LTD Full time

    Support and provide assistance to the Nursing staff in providing the residents with basic hygiene and personal care on a daily basis - Assist in Bathing and Changing of Diaper - Participates and facilitate in both on and off-site activities with the residents - Support therapists/ psychologist with interventions for residents - Maintains cleanliness and...

  • Customer Care Assistant

    7 months ago

    Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Title: Customer Care Assistant** **Duration: Permanent Position** **Location: 1. The Curve PJ** **2. Metro Prima, Kepong (Mandarin Speaker)** **3. Taman Len Seng, Cheras** **4. Bangsar South** **5. Mount Austin, JB** **6. Sutera, JB (Mandarin Speaker)** **7. Bond Square, Ipoh** **8. Falim, Ipoh** **Working days: Monday - Sunday (5 days working, 2...

  • Customer Experience Advocate

    6 months ago

    Kuala Lumpur, Malaysia KuchingJobs Full time

    **Customer Experience Advocate (Webhelp Malaysia Sdn Bhd)** **Job Requirements**: - Extremely fluent in Mandarin or Cantonese. - Excellent communication skills both verbal and written in local language, English and Mandarin/Cantonese. - Customer service oriented. - Must be able to work on rotating shift as needed (Weekdays, Weekends & Public Holidays, 6AM...

  • Assistant Manager

    7 months ago

    Kuala Lumpur, Malaysia GOIP 365 BIZ SDN BHD Full time

    **Job Brief** In this position, the individual is tasked with supervising Customer Service Executives and Team Leaders to ensure the provision of exceptional customer service. The Assistant Manager is also responsible for identifying bottlenecks, suggesting improvements, and optimizing operations to enhance efficiency. Furthermore, He/She are responsible...

  • Assistant Manager, Corporate Responsibility

    7 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...