Customer Experience Advocate

6 months ago


Kuala Lumpur, Malaysia KuchingJobs Full time

**Customer Experience Advocate (Webhelp Malaysia Sdn Bhd)**

**Job Requirements**:

- Extremely fluent in Mandarin or Cantonese.
- Excellent communication skills both verbal and written in local language, English and Mandarin/Cantonese.
- Customer service oriented.
- Must be able to work on rotating shift as needed (Weekdays, Weekends & Public Holidays, 6AM to 12AM)

**Job Scopes**:

- Ensure service delivered to customer, partner and/or riders meets contractual KPI’s.
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution.
- Listen attentively to customer needs and concerns.
- Demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.

**Benefits & Remunerations**:

- Salary: RM 3000
- EPF, SOCSO & EIS
- Medical & Annual Leave
- Overtime
- KPI (Based on Performance): RM300
- Shift allowance
- Language allowance: RM 500

**Working Days & Hours**:

- Working Hours: From 6.00 am to 12.00 am (rotational shift)
- Work Days: Monday to Friday only (rotational shift)



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