Japanese Speaking Globalcore Customer Advocate

3 days ago


Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

**【求人詳細】**:

- Work with L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from the escalations through monitoring pending tickets and escalated Tasks to assist our L2 analysts with maintaining ownership of the customer’s issue/request.
- Arrive to work on time and on days scheduled as well as adhering to the schedule provided by WFA (Work Force Administration).
- Treat customers with courtesy and respect by following our Quality Guidelines

**【応募者に求める条件】**:

- Excellent command over Japanese language (Read, Write, Speak)
- Minimum of 2 years of Call Center experience
- Excellent interpersonal and communication skills, business acumen, the ability to adapt to change and experience in contact center tools.



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