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Japanese Speaking Customer Service N1 Holders
1 week ago
**Customer Interaction**:
- Provide support for order placement, shipment tracking, and billing inquiries in a timely and professional manner
**Order Management**:
- Process customer orders, modifications, cancellations, and refunds accurately and efficiently.
- Utilize order management systems to verify and update order information, ensuring accuracy and completeness.
**Issue Resolution**:
- Address and resolve customer issues and discrepancies, such as delivery delays or order inaccuracies, promptly and effectively.
- Provide appropriate solutions and alternatives to ensure customer satisfaction and retention.
**Information Provision**:
- Offer detailed information about products or services in Japanese, including specifications, pricing, and availability.
- Respond to special requests and inquiries regarding product features or customization options, ensuring customer needs are met.
**Feedback Collection**:
- Gather feedback and reviews from customers in Japanese to identify areas for improvement and enhance service quality.
- Conduct satisfaction surveys and report any issues or concerns to management for further evaluation and action.
This JD outlines the responsibilities of a Japanese-speaking customer service representative focused on order management, emphasizing effective communication in Japanese and efficient handling of customer inquiries and orders.
Pay: Up to RM9,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
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