Korean Speaking Globalcore Advocate Analyst

3 weeks ago


Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

**【求人詳細】**:

- Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer.
- Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through monitoring pending tickets and escalated the tasks to assist our L2 analysts with maintaining ownership of the customer’s issue/request.
- Arrive to work on time and on days scheduled as well as adhering to the schedule provided by WFA (Work Force Administration).

**【応募者に求める条件】**:

- Excellent command over Korean language (Read, Write, Speak)
- At least 2 to 4 years’ experience in Call Centre.
- Excellent interpersonal and communication skills, business acumen, the ability to adapt to change.



  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: - Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer. - Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: - Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer. - Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【求人詳細】**: - Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer. - Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: - Resolving escalated tickets by facilitating an outcome with the customer and helpdesk teams. - Relationship management with helpdesk, suppliers, customers and stakeholders. - Proactive in identifying trends, escalating to L3 and creating and managing alerts. **【Requirements】**: - Excellent command over Korean language (Read,...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: - Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team. - Diligent in keeping up to date with the latest changes, system updates and deployments - Bring to life our quality guidelines in your conversations with customers **【Requirements】**: - Excellent command...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: - Developing effective communication and relationship-building skills, with stakeholders, clients and team. - Diligent in keeping up to date with the latest changes, system updates and deployments. - Bring to life our quality guidelines in your conversations with customers. **【Requirements】**: - Excellent command over Korean...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: - Work with L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from the escalations through monitoring pending tickets and escalated Tasks to assist our L2 analysts with maintaining ownership of the customer’s issue/request. - Arrive...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【求人詳細】**: - Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team. - Diligent in keeping up to date with the latest changes, system updates and deployments - Bring to life our quality guidelines in your conversations with customers **【応募者に求める条件】**: -...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【求人詳細】**: - Work with L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from the escalations through monitoring pending tickets and escalated Tasks to assist our L2 analysts with maintaining ownership of the customer’s issue/request. -...


  • Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【求人詳細】**: - Developing effective communication and relationship-building skills, with stakeholders, clients and team. - Diligent in keeping up to date with the latest changes, system updates and deployments. - Bring to life our quality guidelines in your conversations with customers. **【応募者に求める条件】**: - Excellent command...


  • Kuala Lumpur, Malaysia Avensys Consulting Full time

    We have immediate opening with our **Client for **Service Desk Analyst Korean Speaking - KL, Malaysia** Kindly find the detail JD below and send us your updated and detail resume to process. **Full Name**: **Contact No**: **E-mail**: **Current Company**: **Total exp**: **Relevant years of experience as** **List of certifications(if any)**: **List of...

  • Customer Support

    7 months ago


    Kuala Lumpur, Malaysia Talentasia Consultancy Full time

    This role is with one of our International BPO client based at Kuala Lumpur, Malaysia. **Customer Support - Korean Speaker** **Role Description** This is a full-time on-site role for a Korean speaking Customer Support professional. As a Customer Support, your day-to-day tasks will include providing technical support and assistance to Korean-speaking...

  • Quality Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia eTeam Workforce Full time

    **Principal responsibility**: - Meet the Minimum Skills Requirements as a monitor - Monitor transaction / units as per the prescribed guidelines and schedule - Assess the quality and accuracy of the calls monitored, including financial and - compliance accuracy - Provide feedback to the Analysts - Provide feedback to the Trainers (as appropriate) -...


  • Kuala Lumpur, Malaysia Polymorph Recruitment Full time

    Position: Korean Speaking Customer Service/ Admin Executive RESPONSIBILITIES: - **Customer Support**: - Coordinate with the technical team to resolve customer issues. - Ensure high customer satisfaction through timely follow-ups and problem resolution. - **Administrative Tasks**: - Manage office tasks like scheduling, filing, and report preparation. -...


  • Kuala Lumpur, Malaysia J-Recruit Full time

    **Industry : Financial Institute** ******Working Location : Sunway Putra Mall** ****Working Hours : Monday - Friday 9am - 6pm** **Be part of the dynamic team in Malaysia, a global presence company is currently looking for Customer Service Executive with Korean Speaking Ability** **Responsibility**- Greet customers warmly and ascertain...

  • Game Tester

    7 months ago


    Kuala Lumpur, Malaysia Recruit Express Full time

    We are looking for skilled and detail-oriented Game Tester to join our team. We are looking for people who has a passion for games and a keen eye for detail. This role is Korean speaking because the games you will be testing is in Korean. **Responsibilities**: - Thoroughly testing various aspects of games to ensure they meet quality standards - Tasks...


  • Kuala Lumpur, Malaysia MOVING WALLS PTE. LTD. Full time

    Job Description: We are seeking a talented individual fluent in Korean to join our team as a Korean Language Specialist. As a Korean Language Specialist, you will be responsible for various tasks requiring proficiency in the Korean language, including translation, interpretation, content localization, Platform support. You will work closely with...


  • Kuala Lumpur, Malaysia J-Recruit Full time

    **Industry : Financial Institute** **Working Location : Sunway Putra Mall** **Working Hours : Monday - Friday 9am - 6pm** **Be part of the dynamic team in Malaysia, a global presence company is currently looking for Customer Service Executive with Korean Speaking Ability** **Responsiblity** - Greet customers warmly and ascertain...

  • Training Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Business Select Outsourcing Sdn. Bhd. Full time

    **Job Title : Training Manager (Korean/English speaking)** **Location : Kuala Lumpur** **Job Descriptions: - ** - Fluent Korean, & proven capability to do translate Korean to English. Translation from Korean to Chinese and Bahasa Malaysia will be added advantage. - Making (Translation) & handling all necessary document / video / images for training &...

  • Gtcs Analyst Level 1

    7 months ago


    Kuala Lumpur, Malaysia Prometric Full time

    **Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...