Korean Speaking Globalcore Total Quality Management

3 weeks ago


Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

**【求人詳細】**:

- Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer.
- Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through monitoring pending tickets and escalated the tasks to assist our L2 analysts with maintaining ownership of the customer’s issue/request.
- Arrive to work on time and on days scheduled as well as adhering to the schedule provided by WFA (Work Force Administration).

**【応募者に求める条件】**:

- Excellent command over Korean language (Read, Write, Speak)
- A minimum of 2 years’ experience in Call Centre.
- Excellent interpersonal and communication skills, business acumen, the ability to adapt to change and experience in utilising contact center tools.



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