Korean Speaking Globalcore Total Quality Management
3 weeks ago
**【求人詳細】**:
- Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer.
- Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through monitoring pending tickets and escalated the tasks to assist our L2 analysts with maintaining ownership of the customer’s issue/request.
- Arrive to work on time and on days scheduled as well as adhering to the schedule provided by WFA (Work Force Administration).
**【応募者に求める条件】**:
- Excellent command over Korean language (Read, Write, Speak)
- A minimum of 2 years’ experience in Call Centre.
- Excellent interpersonal and communication skills, business acumen, the ability to adapt to change and experience in utilising contact center tools.
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Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time**【Job Summary】**: - Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer. - Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through...
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Korean Speaking Globalcore Helpdesk Analyst
3 weeks ago
Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time**【Job Summary】**: - Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team. - Diligent in keeping up to date with the latest changes, system updates and deployments - Bring to life our quality guidelines in your conversations with customers **【Requirements】**: - Excellent command...
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Korean Speaking Globalcore Helpdesk Analyst
3 weeks ago
Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time**【Job Summary】**: - Developing effective communication and relationship-building skills, with stakeholders, clients and team. - Diligent in keeping up to date with the latest changes, system updates and deployments. - Bring to life our quality guidelines in your conversations with customers. **【Requirements】**: - Excellent command over Korean...
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Korean Speaking Globalcore Helpdesk Analyst
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Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time**【求人詳細】**: - Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team. - Diligent in keeping up to date with the latest changes, system updates and deployments - Bring to life our quality guidelines in your conversations with customers **【応募者に求める条件】**: -...
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Korean Speaking Globalcore Helpdesk Analyst
6 days ago
Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time**【求人詳細】**: - Developing effective communication and relationship-building skills, with stakeholders, clients and team. - Diligent in keeping up to date with the latest changes, system updates and deployments. - Bring to life our quality guidelines in your conversations with customers. **【応募者に求める条件】**: - Excellent command...
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Korean Speaking Globalcore Helpdesk Analyst
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Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time**【Job Summary】**: - Resolving escalated tickets by facilitating an outcome with the customer and helpdesk teams. - Relationship management with helpdesk, suppliers, customers and stakeholders. - Proactive in identifying trends, escalating to L3 and creating and managing alerts. **【Requirements】**: - Excellent command over Korean language (Read,...
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Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time**【Job Summary】**: - Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer. - Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through...
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Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time**【求人詳細】**: - Assist the Level 2 team with owning the customer’s relationship to ensure timely resolution and updates to the customer. - Work with our FSD L2 analysts to ensure timely resolution and follow-up with customers to obtain needed information, confirm resolution, and alert L2 analysts of updates from Level 3 escalations through...
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