Customer Service Mandarin Speaker

2 weeks ago


Kuala Lumpur, Malaysia LTS Search Full time

Calling to Mandarin Speaker Job Seeker

I have an opening in Kuala Lumpur, Malaysia for Customer Service role.

**Requirements**:

- Excellent verbal and written communication skills in English and Mandarin
- Fresh Graduate/DIploma/SPM
- Able to work on rotational shifts (24/7)

**Benefits**:

- High Basic Salary + Complexity Allowance
- Monthly KPI extra up to RM 800
- **Office is in KL Sentral (Accessible by LRT/MRT)**

**Responsibilities**:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,600.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Expected Start Date: 05/15/2024


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