Destination Operations Manager

2 weeks ago


Kuala Lumpur, Malaysia Brandt Business Services Sdn Bhd Full time

Meet with clients to determine travel needs, budgets, and preferences.
- Advises clients regarding destinations, cultures, customs, weather, and activities.
- Coordinates transportation, accommodations, insurance, tours, and activities.
- Handles travel issues, conflicts, complaints, cancellations, and refunds.
- Builds and maintains relationships with travel and tour vendors.
- Conducts research on destinations and industry trends.
- Plan, organize and control all aspects of the travel events activities to meet
- Company’s customer service quality standards.
- Ability to independently source out tariffs from hotel, costing for coach/restaurants and other venues and locations.
- Responsible for all budgetary costs, and preparation of the travel event.
- Responsible for developing, projecting & maintaining a market favorable image of the company and product-service solutions.
- Responsible for the preparation of proposals, tenders, and quotations to potential clients.
- Responsible for the management of the entire travel event project.
- Oversee subordinates in the team, teach and guide them in the destination operation coordination work.

**Job requirements**:

- Diploma/Degree in related fields, such as Hotel Management, Travel Management or Event Management/ Marketing.
- Good experience in marketing, travel agency inbound knowledge or equivalent (MICE, Leisure & FIT).
- Able to communicate in Mandarin as most clients are from the Mandarin market.
- Able to manage a team.

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- This job requires knowledge/experience with M.I.C.E. industry. Do you have experience in M.I.C.E. industry?

**Experience**:

- travel/tourism industry: 5 years (preferred)

**Language**:

- Mandarin (required)



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