Operations Executive

2 weeks ago


Kuala Lumpur, Malaysia Kuoni Tumlare Full time

**About the Role**

This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.
- Quotations - Work with sales team closely to make sure quotations to be done correctly and properly
- Follow-up of offers - Work with sales team closely to get feedback of offers and push for real bookings in return
- Daily operation works - Ensure all daily operations to be done properly
- Complete assignment and reports to supervisor/operation manager

**Key Responsibilities**

Daily operation works
- Gather as much group information as possible (including flight details, group purpose and possible competitions. Review itinerary as well as requested services.
- New group bookings, including series and ad hoc
- Push confirmation of services, including hotels and ground services
- Deadline control. Revenue/budget control
- Regular update of sign up pax
- Communicate with agents, Local Destinations Offices and Local PICs whenever it needs
- Cancel groups when required and follow up cancellation fee if any
- Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
- Change services and follow up confirmation by due time
- Finalize groups and send out final document to agents
- Check BIS reports and create invoices
- Trouble shooting while groups are in the trip
- Join weekly operation team meeting for information sharing and case study

Complete assignment and reports to supervisor/operation manager and Internal Communication
- Clear, open and effective communication with Destination Management Office Operations
- Collaboration with Sales teams
- Price and condition negotiations with clients and Destination Management Office

**Role Requirements**

**TO SUCCEED IN THE ROLE, YOU SHOULD HAVE**
- Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
- Take ownership of own area of responsibility.
- Highly detail orientated, able to keep deadlines and work under pressure.
- Team player, must have good interpersonal and communication skills.
- Flexible and Solution driven, adaptable in uncertain conditions.
- Data-driven. Revenue focused and driven to achieve targets.

**We Are Looking for a Person With**:

- Strong communication and presentation skills in English and Vietnamese.
- 2~3 years working experience of operations
- At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus.
- Experience of operating destination management would be advantage,

**What We Offer**:

- Competitive compensation package, included Social/Health/ Unemployment insurance as per Vietnam law.
- Opportunity to work in an international environmental
- Diverse & Inclusive culture
- Learning and training opportunities for growth
- Dedicated Employee Engagement Activities



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