Sales Support Coordinator

6 months ago


Shah Alam, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Job responsibilities:
Sales:

- To receive telephone request for price quotations, orders, order changes, order for any promotions, adjustments and cancellations directly from dealers.
- To achieve and maintain rapport with customers and endeavours to quote prices pre-determined by sales department.
- To liaise with the warehouse personnel on the deliveries of goods to customers.
- To retrieve customer information, stock status information, the status of purchase orders and make changes on customer purchase order.
- To take note, monitor and follow-up on "KIV" cases for the handle/selected sales person

Sales Support Function:

- To periodically update stock location in the computer system.
- To perform data processing operation for

a) Delivery orders

b) Invoicing

c) Cash Sales

d) Credit Notes (Goods return & Cancelled invoices)

e) Credit & Debit Notes (AR)

f) Stock Transfer Note
- To ensure that the filing system for the department are updated and filed into the correct files.
- To ensure all outgoing delivery orders are recorded    
- To ensure all payments relating to the sales are collected (cash sales only).  
- To co-ordinate with Finance Department on the credit limit and A/R issues.  
- Sorting of documents after endorsed by Sales Support Manager.  
- To provide sales support function to the sales department, such as telemarketing
- To perform any other duties as assigned by the management to meet corporate business objectives.

Job Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Experience in sales support, customer service, or related roles, also Open to Fresh Grad without working experience
- Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proficiency in MS Office suite and CRM software (e.g., Salesforce, HubSpot), Familiar with Excel
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Detail-oriented and able to maintain accuracy in data entry and documentation.
- Ability to work independently and collaborate effectively in a team environment.
- Speak basic English

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Please rate your English language proficiency from 1 to 10.

**Education**:

- Bachelor's (preferred)

**Language**:

- Mandarin (required)

Ability to Commute:

- Glenmarie Industrial Park (required)



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