Quality Assurance Analyst

3 weeks ago

George Town, Malaysia Teleperformance Full time

Overview:
Job Summary

**If you have a keen eye for details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you**

Qualifications:
**Main Requirements**:

- **
Bachelor’s degree** or **equivalent diploma** in any discipline
- ** Minimum 1 years’ experience** **as QA in call center
- Must be proficiency in **English & Vietnamese** in terms of written, reading and speaking
- Able to **start work immediately** is preferred.

**Responsibilities**:
**Key Responsibilities**:

- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects

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