Quality Coach

**Role**:Quality Coach **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA Quality Control Quality Standards Quality Analyst Quality Analyst skills quality assurance Bpo At least 1 year of relevant...

**Responsibilities**: - Responsible to facilitate new hire training, performing training needs analysis, coaching, conducting performance evaluation of trainees - Collaborates with quality team to gather feedback and plan refresher trainings to help improve quality of service, tracks and manages CSAT due to training, presents training scores, highlights...

**Responsibilities**: - Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. - Actively use Lean Six Sigma in projects to completion and quantification of...

**Responsibilities**: - Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean Six Sigma in projects to completion and quantification of impact....

**Job Title: Quality Assurance Manager** - Specialization: at least 2 years QA Manager experience - Salary: negotiable - Location: Bayan Lepas, Penang - Type: Full-time - Shift: Regular Shift or 24/7 **Overview**: As the Quality Assurance Manager, you will be responsible for overseeing all aspects of our organization's quality management system to ensure...

**Coffee Bar Manager Responsibilities**: **Responsibilities**: Manage, coach, and develop the team, providing exceptional customer service on customers coffee, tea and food experience. Responsible for a full range of products from beverages to food and merchandise. Plan overall manpower, including daily duty roster to ensure optimum use of...

Overview: Job Summary **If you are a person with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Main Requirements**: - ** Bachelor’s degree** or **equivalent diploma** in any discipline - ** Minimum 1 years’ experience **as TL in...

**Experience**: 3-5 years of handling the outlet - **Responsibilities**:_ - Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the Team regularly. - Understands...

**Experience: 3-5 years of handling the outlet** - **Responsibilities**:_ - Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the Team regularly. - Understands...

**Experience: 3-5 years of handling the outlet** **Responsibilities**: - Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the Team regularly. - Understands building...

Maintain a positive work environment for all Cashiers. - Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. - Creates a positive team atmosphere among Team Members. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the...

**Responsibilities** - To lead in the absence of the Head Chef - Following the standards set by the Head Chef and the company - Supervise and coordinate activities of the cooks and kitchen staff - Guide, motivate, and develop the team - Ensure that consistent high-quality food is delivered at all times - Ensure consistency and quality of food - Pay special...

**Job Highlights**: - Working with a recognised Accredited Training Organization - Working Days: Monday to Friday - Working Hours: 9am to 6pm - A supportive and collaborative work environment. **Job description**: - Carry out audit procedures in accordance with audit plan and SSAs - Prepare draft financial statements in accordance with Singapore Financial...

Overview: **Job Summary** If you have proven 1 year BPO supervisory experience, we have something for you! Qualifications: **Requirements**: **Language/Communication** - Japanese N1 / English B2-C2 - Excellent fluency and comprehension to support traveler/partner-facing voice and/or non-voice services in the language indicated by the Contact Segment in...

**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24053161 **Job Category** Food and Beverage & Culinary **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

**Job Number** 24101004 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Loyalty Manager is responsible for recognition and engagement...

Our Client is looking for an Operations Manager that will be responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents. - Manage and develop a team of assigned Supervisors to meet and exceed performance, quality, end-user satisfaction, client...

**Job Number** 23159915 **Job Category** Food and Beverage & Culinary **Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for all the food and beverage operations, which includes...

**Job Number** 24073642 **Job Category** Food and Beverage & Culinary **Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for all the food and beverage operations, which...

Our Client is looking for an Operations Manager that will be responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents. - Manage and develop a team of assigned Supervisors to meet and exceed performance, quality, end-user satisfaction, client...