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Eg - Customer Care Representative, Malaysia

1 month ago

Kuala Lumpur, Malaysia Boston Scientific Corporation Full time

**EG - Customer Care Representative, Malaysia**:

- Remote Eligible: Hybrid- Onsite Location(s): Kuala Lumpur, Malaysia**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Department: Operations**

**Base: Kuala Lumpur Office**

This role will be part of the Supply Chain function within BSC Malaysia. The scope of responsibility includes order fulfillment, customer service, and consignment inventory management within the country, ensuring customer orders and queries are met accordingly. Order fulfillment and consignment management are core competencies of this role. This role requires close collaboration with various functions in the country to deliver country business objectives.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Responsible for customer service and order management activities (including delivery and returns management)
- Responsible for business units’ inventory management including consignment management, ensuring inventory plan is aligned with business plan through analysis of overall business performance.
- Responsible for supply chain related activities for dealers/distributors under the individual’s care.
- Collaborate with commercial team on advance stock requests, consignment and order fulfillment, capital equipment program management while maintaining established service levels.

**Key Activities**
- Complete the order processing and billing activities in a timely manner
- Manage used and unbilled products to ensure timely billing to customers
- Working with service providers for timely and accurate delivery of products
- Coordination of movement of capital equipment
- Participate and provide insights in monthly Sales, Inventory and Operations Planning (SIOP) meeting.
- Participate in local/ regional projects on supply chain process improvements

**Requirements for this position**
- At least 5 years of working experience in supply chain management preferably in FMCG / Medical equipment / Pharmaceuticals company
- Performance oriented, analytical, and sharp minded
- Excellent interpersonal and communication skills
- Excellent administrative and organizational skills
- Demonstrate good leadership skill and a team player
- Familiarity with SAP will be an added bonus

**Qualification**:

- At least Bachelor’s Degree in supply chain management / Logistics or any relevant degree

**Competencies**:

- Speaks and understands English on a Business level
- Good understanding on supply chain and operational activities including (but not limited to) planning, warehousing, distribution, inventory management, customer fulfillment and import/ export operations
- Able to recognize and handle any complaints proactively
- Proactively add value to business processes including both internal and external customers
- Familiar with basic analytical tools such as spreadsheets and visualization tools
- Good problem-solving skills
- Good presentation skills
- Customer focused
- Ability to work under pressure

**Requisition ID**:567484

**Job Segment**:Logistics, Supply Chain, Supply Chain Manager, Fulfillment, Operations, Customer Service