Junior Customer Service Executive

7 months ago


Johor Bahru, Malaysia BROAD-LINK LOGISTICS SDN. BHD. Full time

**Qualification and experience requirements**
- Minimum of a SPM, Diploma or equivalent in business or a departmentally related field; or
- A minimum of one year of responsible experience in sales position; or
- A minimum of one year of experience in supply chain and logistics industries field.
- Fresh graduates are welcome to apply.

**Role and Responsibilities**
- Attend and address to customers services inquires and requests.
- Timely date entry to booking systems.
- Build relationship customer to ensure business is consistently secured.
- Handle and resolve customer complaints.
- Create customer standard operating procedures.
- Provide feedback on the efficiency of the customer service process.
- Handle customer booking and arrangement.
- Liaise with operation team on shipment arrangement.
- Ensure shipment are on time.
- Generate investigation report when receive complaints from customers.
- Attend to training and development session to increase personal skills and product knowledges.

**knowledge requirements**
- Microsoft Office Operating Knowledge.
- Basic transport and logistics Knowledge.
- Knowledge in customer service practices.

abilities requirements
- Strong communication including verbal and written in English
- Strong problem solving, organizational and interpersonal skills
- Empowered to make quick decisions in response to changing conditions
- Strong rapport and relationship building
- Listening skills.
- Problem analysis and problem-solving skill.

**Personal qualities**
- Self-motivated and goal oriented.
- Ability and work productively with both individually and team.
- Sense of urgency to problems and goal achievement.
- Ability to work in a fast-paced and changing environment.
- Conscientious and responsibility.
- Attention to detail and accuracy.
- Curiosity / Empathy / Humility / Optimism

**Benefits**
- Basic
- Outstation allowance
- Annual Bonus
- EPF / Socso
- Travel Allowance (For outstation)
- Career Development Pathway
- Individual Training and Development Program

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,500.00 per month

Schedule:

- Monday to Friday

Ability to Commute:

- Johor Bahru (required)

Ability to Relocate:

- Johor Bahru: Relocate before starting work (required)



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