Bank Customer Service Executive

2 weeks ago


Kota Damansara, Malaysia Aisling Consulting Full time

Attending to _**inbound calls**_ for consumer throughout the _**UK, Singapore, Australia**_ etc.
- Handling enquiries related to credit card and banking on a daily basis
- Able to resolve customer queries and issues with an aim to provide a first call resolution

**Requirements**:

- Possess a _**Diploma / Degree**_ (_**Minimum SPM **_holder must have working experience in customer service)
- Must be able to work on _**rotational shifts**_
- Excellent communication skills and _**fluent in English language & Mandarin ONLY**_

(spoken and written)
- Available to work at _**Menara IQ TRX (Tun Razak Exchange)**_
- Must have_ **stable internet connectivity **_with min of _**100MBPS**_ if WFH

**Benefits**:

- Permanent Position_**(6 months Probations ) After 6 months Hybrid (WFH)**_
- Attractive allowances (shift and fixed)
- Performance bonus (KPI-based)
- _**30 days annual leave**_
- Medical coverage (medical card)
- Optical / dental package
- Laptop / system access provided

**Working Days/Hours**:

- 5 days 2 days OFF
- **Working hours**: 9 hours per day (1 hour break)
- Rotational shift _**(Earliest 7am - 4pm) & (Latest shift 6pm - 3am)**_
- Day shift
- Night shift
- Training provided
- Internal progression when opportunity arises

Interested?? Send your resume to _**014-6204077 (WhatsApp)**_

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,800.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Mandarin (preferred)



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