Customer Care Executive

2 weeks ago

Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

**About the company**:
Our client is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. They strive to promote a global economy that is both ecologically viable and highly productive.

**Job Purpose**
****Act as a entry point of contact and provide support to all customers in the assigned country. This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact.

Queries will include but are not limited to the following:

- Pre sales Price and availability, order or delivery status, opportunity identification, knowledge management and etc
- Post sales commercial product return and escalation of more technical queries, order management and modification, invoice, deliveries, and etc

Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

**Job Responsibilities**
- Responsible to process Customer requests including order modification in ERP system
- Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
- Escalation management in liaising with Procurement, Logistics, Technical Support and order management team in resolving customers order and delivery complaints
- Support and resolve customer logistic product quality/returns and commercial issues
- Proactively follow up on all commitments and customer requests
- Strong collaboration with Marketing on new product launches
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
- Lead transformation initiatives such as process simplification and improvement on Customer Support process
- Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives****

**Job Requirements**
- Degree in any specialization with 3 to 5 years of working experience (advantage if Engineering degree)
- Multilingual capability is an advantage eg. English, Malay, Chinese, various dialects, Korean, Japanese, Thai, Indonesian, Vietnamese.
- Knowledge in ERP SAP SD module and supply chain is highly preferred
- Advance or Intermediate Excel and data analytics skills
- Strong verbal and written communication skills are required
- Ability to multi task (logging queries and orders while speaking with customers);
- Ability to work under pressure, flexible and having the ability to learn quickly
- Passionate, self-motivated, results-driven professional
- Ability to work effectively in a team and independently
- Demonstrate aptitude for problem solving and a sense of urgency

**Remuneration**:
RM 4,000 - RM 4,300

**Consultant in Charge**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM4,000.00 - RM4,300.00 per month

**Benefits**:

- Professional development

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (required)

Expected Start Date: 05/02/2024

  • Customer Care Executive

    4 weeks ago

    Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...

  • Customer Care Support Office Representative

    1 month ago

    Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...

  • Customer Care Support Office Representative

    1 month ago

    Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...

  • Loyalty Customer Care Officer-loyalty Program

    4 weeks ago

    Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...

  • Customer Care Executive

    1 week ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Ingenious Sdn Bhd Full time

    **Location**:Seksyen 13, Petaling Jaya **Working Days**:Mon-Fri, 8.30am-5.30pm (Hybrid Working Mode) **Job Descriptions**: - Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates - Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of...

  • Clinical Executive, Pd

    4 weeks ago

    Petaling Jaya, Malaysia Fresenius Medical Care Full time

    **Primary Purpose** In addition, you will assist in the preparation/ management of project timelines & support FME business requirements. Due to the nature of business in the region, extensive travelling will be required. **Accountabilities**: - To support Business Manager, PD (Peritoneal Dialysis) and territorial requirements, to ensure excellence in...

  • Business Executive, Pd

    4 weeks ago

    Petaling Jaya, Malaysia Fresenius Medical Care Full time

    Promotes and sells medical equipment, consumable PD products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional & well-mannered service to the Company's -...

  • Contact Centre Service Agent

    4 weeks ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Customer Care Administrator

    1 month ago

    Petaling Jaya, Malaysia Timesconsult Full time

    Customer Care Administrator (Frontline) - Degree/Diploma in any discipline - 2-3 years customer service experience 1. Salesforce CRM System - Patient registration - Patient record data entry/update - Appointment booking/scheduling - Check in/out patient 2. Salesforce POS System - Issuing of receipts - Stock updates/data-entry - Reporting...

  • Loyalty Customer Service Administration Executive

    1 month ago

    Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Loyalty Customer Service Administration Executive.**: - **Salary: RM 3000-3500.**: - **Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.** This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday. **About the job** As...

  • Customer Care Administrator

    15 hours ago

    Petaling Jaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Job Responsibilities: - ** **1. Salesforce CRM System** - Patient registration - Patient record data entry/update - Appointment booking/scheduling - Check in/out patient **2. Salesforce POS System** - Issuing of receipts - Stock updates/data-entry - Reporting updates/data-entry 3. Attend to patients’ administrative needs/requests/follow-ups 4....

  • Customer Care Consultant

    4 weeks ago

    Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position**:Customer Care Consultant (Postpaid) **Intake**:December 2023 **Employment Type**: 1-Year Renewable Contract **Working Location**: Petaling Jaya **Working Day/ Hour**: 5 days’ work-week/ Rotational Shifts **Monthly Salary**: - Basic Pay: RM 2,500 - 3,400 (based on academic qualification and related working experience) - Shift Allowances:...

  • Customer Care Officer

    4 weeks ago

    Subang Jaya, Malaysia Recruit Express Full time

    Reviewing social media and either answering inquiries or routing them to the appropriate internal team. - Creating documentation to help customers resolve their issues. - Assisting with billing issues. - Staying late (or coming in early) to support high-priority customers in different time zones. **Job Type**: Contract Contract length: 12...

  • Customer Service Executive

    4 weeks ago

    Petaling Jaya, Malaysia TechnoMech (M) Sdn Bhd Full time

    As a Customer Service Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The salary range of **RM2,000 - RM2,500** is inclusive of basic salary and Other benefits. If this sounds like something you may be a good fit for, Read...

  • [raya] Part Time Customer Assistant

    1 week ago

    Petaling Jaya, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Malaysia citizen, 18 years old and above - Possess a pleasant personality and good communication skills - With or without sales experience are welcomed - On the job training will be provided - Able to start immediately or within short notice **Responsibility** - Provide good customer service to walk-in customers - To ensure of correct...

  • [raya] Part Time Customer Assistant

    1 week ago

    Petaling Jaya, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Malaysia citizen, 18 years old and above - Possess a pleasant personality and good communication skills - With or without sales experience are welcomed - On the job training will be provided - Able to start immediately or within short notice **Responsibility** - Provide good customer service to walk-in customers - To ensure of correct...

  • Customer Care Internship

    1 month ago

    Subang Jaya, Malaysia Rentokil Initial Full time

    Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than...

  • [raya] Part Time Customer Assistant

    1 week ago

    Petaling Jaya, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Malaysia citizen, 18 years old and above - Possess a pleasant personality and good communication skills - With or without sales experience are welcomed - On the job training will be provided - Able to start immediately or within short notice **Responsibility** - Provide good customer service to walk-in customers - To ensure of correct...

  • Customer Service Executive

    1 month ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **VACANCIES: 10 positions**: - **INTAKE: February 2024 (Immediate Hiring)**: - **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**: - **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week (including weekends & public holidays), |10:00 am - 8:00 pm|** Our client is a renowned brand in...

  • Pet Care Assistant

    4 weeks ago

    Petaling Jaya, Malaysia Geli Geli Kucing Full time

    To provide a high standard customer service - To follow all SOP on delivering the standard quality of service - To be involved in cash handling - To assist in keeping the sop premises clean and tidy - To positively contribute to team working in the shop - To perform grooming session & housekeeping of cat hotel followed by SOP - To guarantee the cats in...