Customer Service Front Office Agent

1 week ago


Shah Alam, Malaysia Henkel Full time

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

**Dare to make an impact?**

**YOUR ROLE**:

- You will be responsible for fulfilling and supporting internal and external customers’ purchase orders from a multi-region customer base
- Provide timely customer support and attend to their inquiries
- Coordinate and expedite with related departments on customers’ orders and delivery matters
- Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays
- E-Filing of invoices and all sales and shipping related documents
- Ensure all documentation and order processes are in accordance to corporate guidelines
- Continuously seek alternative solutions and value-add processes to enhance ongoing services and process improvement
- Support in internal and external audit requests

**YOUR SKILLS**:

- Minimum 3 years of relevant experience
- Strong Knowledge in bill of lading, COO, FTA, Export declaration and LC negotiation
- Proficient in MS Office and knowledge of SAP
- Proficient in Thai language (reading and speaking)
- Developed analytical and problem-solving skills
- Highly motivated and organized
- Team and action orientated

**JOB ID**: 24061868

**Contract & Job type**: Full Time, Regular


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