Client Centre Executive
5 months ago
Job Description
Strategy
Support deepening and acquisition within personal client segment.
Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both ETB clients.
Ensure prompt and timely call backs are made to clients as committed.
Optimise the usage of Diallers and Lead management system to drive greater performance.
Support fulfilment of online leads where applicable. Eg. online form drops offs.
Support S2S teams by improving conversion rate on referrals as applicable.
Drive adoption of digital offerings through promotion during telesales conversations.
Develop a deep understanding of various products offered and process as relevant.
Business
Achieve sales target as applicable.
Achieve all parameters sets as a part of job objective like Conversion rate, New sales revenue, etc.
Optimise campaign wise conversion rate, maximise agent occupancy and conversion rate on referrals from online and other channels.
Meet applicable non-financial metrics as per scorecard. e.g. Sales error rate, Sales call quality score.
Processes
Actively share feedback on the sales process / functionalities of Sales dialler to help improve program performance.
Collect Client information as needed to serve client and close sales.
Ensure all relevant dispositions and notes are updated in system.
Closure and wrap up done as per set standards.
Own end to end sales process to ensure that client requests are fulfilled.
Requirement
1 - 2 years of experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus.
Required certification or licensing to be in place basis the products to be sold over calls.
Bank training; i.e. mandatory and developmental - role specific, and regulatory / compliance bank wide and role specific.
Languages; Good command over English or applicable local language.
Job Information
Industry
NORMAL
Employment
Position Level
Senior Executive
Working Hour
Language
Mandarin, English, Melayu
-
Marketing Executive
5 months ago
Petaling Jaya, Malaysia IPC Shopping Centre Full timeCompany Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...
-
Tenant Management Executive
5 months ago
Petaling Jaya, Malaysia IPC Shopping Centre Full timeCompany Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...
-
Tenant Management Executive
5 months ago
Petaling Jaya, Malaysia IPC Shopping Centre Full time**Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...
-
Client Executive
5 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time**What does Client Executive do**: A client executive is responsible for managing client account portfolios, establishing long-lasting business relationships between the clients and the company. Client executives handle the project management procedures, monitoring project milestones, and ensuring that the deliverables adhere to the clients' specifications...
-
Data Centre Technical Architect
6 months ago
Petaling Jaya, Malaysia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Executive, Enquiry Centre
5 months ago
Petaling Jaya, Malaysia The University of Nottingham Malaysia Campus Full time**Job Requirements**: - Minimum **Diploma** with at **least 3 years working experience** in a related field - A level of maturity consistent with the requirements of the position for independent work, initiative, and travel. - Pleasant personality with **strong customer service focus** and able to develop a good working relationship with students, staff...
-
Client Servicing Executive
5 months ago
Petaling Jaya, Malaysia BLWN SDN BHD Full timeThe Client Servicing Executive ’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Client Servicing...
-
Call Centre
5 months ago
Petaling Jaya, Malaysia inovasi makmur m sdn bhd Full timeJAWATAN : CALL CENTRE - Kerja: Menghubungi Pelanggan Dan Menasihati Pelanggan Mengenai Tunggakan Pembayaran Indah Water & Telco Nama Pejabat: Inovasi Makmur Sdn Bhd Lokasi: Jalan 19, Petaling Jaya (Berhadapan Toyota Showroom Pj Seksyen 14) - Gaji: Rm 2000 - Gaji Bulan : Lebih Rm 2000 + Overtime - Hari Kerja: Isnin - Jumaat (9.00am - 6.30pm) - Sabtu (...
-
Call Centre Monitor
5 months ago
Petaling Jaya, Malaysia inovasi makmur m sdn bhd Full timeJAWATAN : CALL CENTRE TEAM LEADER *KERJA: MONITORING CALL CENTRE* NAMA PEJABAT: INOVASI MAKMUR SDN BHD LOKASI: JALAN 19, PETALING JAYA (BERHADAPAN TOYOTA SHOWROOM PJ SEKSYEN 14) - KERJA : FULL TIME - GAJI: RM 2000- RM 2500 - Hari Kerja Isnin -Jumaat, Sabtu (alternate) - Waktu kerja : 9.00am - 6.30pm - Sabtu : Jika hari sabtu adalah hari bekerja, maka...
-
Marketing Executive
5 months ago
Petaling Jaya, Malaysia IPC Shopping Centre Full time**Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...
-
Operations Executive
5 months ago
Petaling Jaya, Malaysia Cambridge English For Life Sdn Bhd Full time**Key Responsibilities**: **To support the daily operations of the Operations Department together with the team.** - Provide operational support to ensure all centres perform according to policies and guidelines laid down by the company thru annual audit/visits - To guide & coach new centres to increase/maximize their student intake thru...
-
Client Success Executive
5 months ago
Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full timeCLIENT SUCCESS EXECUTIVE The Role: A CLIENT SUCCESS EXECUTIVE seeks to develop a positive customer experience and fosters relationship and support the company’s brand loyalty. They work alongside upper management to promote retention of customer and overall positive experience with the brand. Additionally, a CLIENT SUCCESS EXECUTIVE is also well-versed on...
-
Client Success Executive
5 months ago
Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full timeCLIENT SUCCESS EXECUTIVE The Role: A CLIENT SUCCESS EXECUTIVE seeks to develop a positive customer experience and fosters relationship and support the company’s brand loyalty. They work alongside upper management to promote retention of customer and overall positive experience with the brand. Additionally, a CLIENT SUCCESS EXECUTIVE is also well-versed on...
-
Executive Client Management
4 months ago
Petaling Jaya, Malaysia DKSH Full time**Location**:Petaling Jaya, MY, MY**Job Function**:Client Management**Requisition Number**:145436**Description**: **Job Summary** Support the execution of clients' business plans and trade marketing strategies for product groups to achieve overall sales targets. Support daily operation tasks internally (Sales, Finance, Supply Chain) and externally (Client)....
-
Marketing Executive
5 months ago
Petaling Jaya, Malaysia IKEA Full time**Company description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...
-
Executive Client Management
4 months ago
Petaling Jaya, Malaysia DKSH Full time**Location**:Petaling Jaya, MY**Job Summary**: Manage client accounts to ensure smooth client business integration and drive business growth of clients. **General Responsibilities**: - Support superior in managing day-to-day operating expenditure against operating budgets to ensure efficient usage of resources. - Execute and monitor promotion plans to...
-
Marketing Intern
5 months ago
Petaling Jaya, Malaysia IPC Shopping Centre Full time**Company Description** Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA...
-
Client Center Executive
5 months ago
Petaling Jaya, Malaysia Elabram Full timeJob Description - List of customer provided(Make customer to lend the loan from the bank) - Products: CCDL, Credit Card Loan, Ez pay, Short team loan - Work closely with team leaders to develop and implement sales plans to achieve targets and drive clients. - Work with the operations team (where needed) to ensure that client requests are fulfilled. - Develop...
-
Executive Client Management
5 months ago
Petaling Jaya, Malaysia DKSH Full time**Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:139822**Description**: **Job Summary** Manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities** - Support superior in managing day-to-day operating expenditure against operating budgets to ensure...
-
Tenant Admin Executive
5 months ago
Petaling Jaya, Malaysia Ikano-Retail Full time**Company Description** Our portfolio of shopping centres are the hearts and hubs of our communities, creating a better everyday life for the 100 million visitors who visit us every year. Together with our IKEA stores, we create meeting places for friends and families to have a safe and fun day out. We also develop land and invest in residential, office and...