Client Centre Executive

2 weeks ago

Petaling Jaya, Malaysia Elabram Full time

Job Description

Strategy

Support deepening and acquisition within personal client segment.
Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both ETB clients.
Ensure prompt and timely call backs are made to clients as committed.
Optimise the usage of Diallers and Lead management system to drive greater performance.
Support fulfilment of online leads where applicable. Eg. online form drops offs.
Support S2S teams by improving conversion rate on referrals as applicable.
Drive adoption of digital offerings through promotion during telesales conversations.
Develop a deep understanding of various products offered and process as relevant.

Business

Achieve sales target as applicable.
Achieve all parameters sets as a part of job objective like Conversion rate, New sales revenue, etc.
Optimise campaign wise conversion rate, maximise agent occupancy and conversion rate on referrals from online and other channels.
Meet applicable non-financial metrics as per scorecard. e.g. Sales error rate, Sales call quality score.

Processes

Actively share feedback on the sales process / functionalities of Sales dialler to help improve program performance.
Collect Client information as needed to serve client and close sales.
Ensure all relevant dispositions and notes are updated in system.
Closure and wrap up done as per set standards.
Own end to end sales process to ensure that client requests are fulfilled.
Requirement
1 - 2 years of experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus.
Required certification or licensing to be in place basis the products to be sold over calls.
Bank training; i.e. mandatory and developmental - role specific, and regulatory / compliance bank wide and role specific.
Languages; Good command over English or applicable local language.
Job Information
Industry
NORMAL
Employment
Position Level
Senior Executive
Working Hour
Language
Mandarin, English, Melayu

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