Sales Support Technician
3 days ago
Job Description: Sales Support Technician
Position Overview:
- Dorkei Kualiti (M) Sdn Bhd, a leading supplier in the moulding industry for over 20 years, is seeking a Sales Support Technician to join our dynamic team. The Sales Support Technician will play a crucial role in providing technical support to our sales department and ensuring smooth operations of the sales process. With a strong focus on customer satisfaction, the Sales Support Technician will assist in promoting and selling our high-quality mould bases and hot runner systems to customers across Malaysia.
**Responsibilities**:
- Sales Coordination: Collaborate with the sales team to assist in managing and coordinating sales activities. This includes preparing quotations, processing sales orders, and ensuring timely delivery of products to customers. Maintain accurate and up-to-date sales records and documentation.
- Customer Service: Serve as a key point of contact for customers, addressing their inquiries, providing product information, and offering guidance on product selection. Proactively follow up on customer inquiries and provide timely updates to ensure a high level of customer satisfaction.
- Product Knowledge: Stay updated on industry trends, product developments, and competitor offerings to maintain a comprehensive understanding of our product range. Conduct market research and competitor analysis to identify potential business opportunities and recommend improvements to our product offerings.
- Sales Support Materials: Assist in the development and maintenance of sales support materials, including product catalogs, technical specifications, and presentations. Ensure these materials are accurate, up-to-date, and readily available to the sales team and customers.
- Relationship Building: Foster and maintain positive relationships with customers, suppliers, and internal teams. Collaborate with cross-functional teams such as production, logistics, and engineering to ensure smooth order fulfillment and customer satisfaction.
Qualifications:
- Previous experience in a sales support or technical support role, preferably in the moulding or manufacturing industry would be helpful.
- Strong technical aptitude and ability to understand and explain technical product details effectively.
- Excellent communication and interpersonal skills to engage with customers and internal teams.
- Proactive and customer-oriented mindset with a focus on delivering high-quality service.
- Strong organizational and problem-solving skills.
- Knowledge of the Malaysian market and experience in dealing with customers across different regions is a pluJoin our team at Dorkei Kualiti (M) Sdn Bhd and be part of a leading supplier in the moulding industry. As a Sales Support Technician, you will have the opportunity to contribute to our continued success by providing technical support, coordinating sales activities, and delivering exceptional customer service to our valued customers.
**Salary**: From RM3,000.00 per month
**Benefits**:
- Free parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Language**:
- Mandarin (preferred)
- English (preferred)
Willingness to travel:
- 25% (preferred)
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