Senior Operations Coordinator

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Full time

Fragomen is a global leader in immigration law and policy. We are seeking a highly skilled Senior Operations Coordinator to join our team in Malaysia.

About the Role:

This role involves coordinating the day-to-day operations of the Shared Services team, ensuring timely and accurate delivery of services to clients. You will work closely with senior associates and lawyers to identify areas for improvement and implement changes to enhance operational efficiency.

The successful candidate will be a detail-oriented and organized individual who can quickly learn the end-to-end operational flow and develop an in-depth understanding of all available platforms within the Firm. They will also seek opportunities to further enhance operating efficiency and build strong engagements with key stakeholders.

Key Responsibilities:
  • Maintain clients' information in Fragomen's database with high accuracy and confidentiality.
  • Save and upload case-related documents and government decisions onto Fragomen's database.
  • Constant engagement with senior associates and lawyers to ensure clients' immigration needs are managed with utmost importance.
  • Act as subject matter expert for the function/department.

The ideal candidate will demonstrate a combination of sophisticated skills in operational planning, people management, quality control, risk management, data forecasting, internal and external stakeholder management, resource planning, critical thinking, and problem-solving abilities.


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