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After-Sales Maintenance Expert
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our National Service Provider team, you will be responsible for ensuring the highest level of product after-sales maintenance ability at the national level.
- You will develop and implement effective strategies for resolving quality complaints from local users, reducing the impact of negative events, and improving user satisfaction.
- Work closely with the Quality Department to carry out EWP, RMA, and localized verification of batch quality faults, providing quality improvement services.
- Analyze KPI indicators of after-sales maintenance technology of service providers, identifying areas for optimization and improvement.
- Manage the national technology and training management system, enhancing knowledge structures and assisting the Service Manager with technical requirements.
Responsibilities
Key responsibilities include:
- Organizing product launches and local skills training for national service providers.
- Managing distribution of maintenance fixtures and equipment.
- Providing technical support and assistance to national service providers as needed.
