Process Enhancement Specialist

4 days ago


Petaling Jaya, Selangor, Malaysia IBM Computing Full time

We're seeking a highly skilled Process Delivery Specialist to join our team at IBM Computing. This is an exciting opportunity to contribute to our operations and drive business growth.

About the Role

This position plays a critical role in ensuring the smooth operation of our daily activities, from verifying spare parts requests to efficiently processing customer inquiries. If you're passionate about delivering exceptional customer experiences and possess excellent analytical skills, we'd love to hear from you.

Daily Tasks
  1. Validate and verify spare parts requests to ensure accuracy and compliance.
  2. Analyze complex requests and make informed decisions based on policy and procedures.
  3. Process inbound and outbound calls, providing top-notch support to our customers.
  4. Collaborate with internal teams to resolve concerns and close pending claims in a timely manner.
VOCs for Parts Related Claims
  1. Provide comprehensive support to customers, addressing their concerns and ensuring complete resolution.
  2. Evaluate and implement solutions that meet customer needs while adhering to company policies and procedures.

**Required Skills and Qualifications**

Languages

English fluency is required for this position.

**Preferred Professional Experience**

Desirable Skills and Expertise
  1. Strong analytical and problem-solving skills
  2. Experience in a call center environment
  3. Administrative abilities


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