Customer Support Consultant Position

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

Hunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for top brands worldwide.

**Job Description:**

As a bilingual Customer Support Consultant, you will provide exceptional customer service to clients via live chat and email. Your key responsibilities include:

  • Assisting customers in Mandarin and English;
  • Using provided tools and resources to resolve customer issues;
  • Adhering to client-defined processes and procedures as well as company policies;
  • Meeting or exceeding minimum productivity, availability, and quality requirements;
  • Meeting pre-determined targets; and
  • Ensuring proper documentation of activities in the client tool about customer problems, requests, and actions taken.

Requirements:

  • Mandarin speaker able to converse in English;
  • Mandarin written and verbal communication skills;
  • Fresh graduates welcome to apply;
  • Earned a Bachelor's Degree or Diploma;
  • Working knowledge of Microsoft Office applications;
  • Strong Customer Service Skills.

Benefits:

  • Total Package up to MYR 5,000 (including KPI);
  • Rotational shifts with 5 working days in a week;
  • Located at KL Sentral (Fully in Office).


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