Customer Support and Analytics Consultant
4 days ago
We are seeking a highly skilled Customer Support and Analytics Consultant to join our team at Bitget. In this role, you will be responsible for analyzing customer service trends and best practices in the cryptocurrency industry.
Key Responsibilities- Benchmark competitors' customer service performance to identify strengths and areas for improvement.
- Research industry-specific customer service challenges and propose innovative solutions.
- Assess live chat interactions, ticket workflows, and chatbot efficiency for crypto-related businesses.
- Develop frameworks to evaluate customer satisfaction, responsiveness, and resolution rates.
- Monitor key performance metrics like response time, resolution time, and user feedback.
- Collect and analyze customer service data to identify trends, pain points, and areas for optimization.
- Provide actionable recommendations to enhance customer experience strategies.
- Diploma or degree in Business, Market Research, Data Analytics, or a related field.
- At least 1 year of experience in market research, customer service analysis, or a similar role.
- Familiarity with cryptocurrency ecosystems, blockchain technology, and user personas is an advantage.
- Proficiency in data analysis tools like Excel or Tableau is essential.
- Experience using customer service tools such as Zendesk or Sprinklr is a plus.
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Analytics Consultant for Healthcare
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeJob Summary:We are seeking a highly motivated Analytics Consultant for Healthcare to join our team in Kuala Lumpur. The successful candidate will be responsible for working with data team to assemble and preprocess relevant data from various sources, ensuring its accuracy and quality and continuously strengthening analytics & insights capabilities.The ideal...
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Technical Support Consultant
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shiji Group Full timeAs an Implementation & Support Consultant - POS (Malaysian), you will be responsible for delivering high-quality POS implementations, providing exceptional customer service, and collaborating with internal teams to drive business growth.ResponsibilitiesDesigning and implementing customized POS solutions that meet customer needs and exceed...
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Customer Support Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Malaysia PLT Full timeWe are seeking a highly skilled professional to lead our customer support team. As a Support Lead, you will be responsible for ensuring that support SLA and KPIs are met.The ideal candidate will have the ability to lead, coach, and monitor team performance while driving goals and resolving customer issues effectively and efficiently.Strong analytical,...
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Customer Support Consultant Position
59 minutes ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeHunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for top brands worldwide.**Job Description:**As a bilingual Customer Support Consultant, you will provide exceptional customer service to clients via live chat and email. Your key responsibilities...
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Administrative Support Coordinator
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Business Support Service Full timeAbout the RoleWe are looking for an experienced Administrative Support Coordinator to join our PERSOL APAC Business Support Service team. As a key member of the team, you will play a critical role in supporting the smooth operation of our business.Key ResponsibilitiesEnsure the timely completion of administrative tasks, including pre-payroll support,...
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Financial Modelling Consultant
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAIA is dedicated to helping our customers and the community live Healthier, Longer, Better Lives.We are looking for a Financial Modelling Consultant to join our team and assist in various Group and General Insurance actuarial pricing functions.Key Responsibilities:Developing and maintaining financial models for pricing and portfolio monitoring.Providing...
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Business Intelligence Consultant
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAbout This OpportunityWe're looking for experts in healthcare analytics who can help us develop positive, sustainable change through digitally enhanced experiences.As a Business Intelligence Consultant, you will play a key role in finding opportunities through insight from data, driving healthcare analytics related initiatives, and implementing business...
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Software Support Consultant
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia UNIT4 NV Full timeAs a Software Support Consultant at Unit4 NV, you will be the first point of contact for our customers on IT and Business Application related questions.About the JobYou will process and solve cases, incidents, and service requests in a timely and qualitative way. This includes investigating, processing, and documenting application problems passed to the...
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Data Analytics Strategist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAIA Hong Kong and Macau is seeking a Senior Manager to lead our Data Analytics team. As a key member of our Group Internal Audit, you will be responsible for implementing the Data Analytics strategy and projects to transform the team into a dynamic and rolling audit plan.You will work closely with different business units' audit teams to design and develop...
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Business Analytics Leader
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAs a Business Analytics Leader at AIA Hong Kong and Macau, you will play a vital role in advancing our movement towards creating a healthier, more sustainable future for everyone. This involves finding new ways to better people's lives, communities, and environments. By encompassing our ambition of helping a billion people live Healthier, Longer, Better...
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Product Marketing Consultant
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeCustomer Proposition Marketing, ConsultantWe are seeking a skilled Product Marketing Consultant to join our team. As a key member of our Proposition team, you will be responsible for engaging with key stakeholders, including distribution channels, life planners and bank partners. Your role will involve gathering product feedback, understanding their needs...
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Multilingual Support Consultant
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeOur Company OverviewHunters International Sdn Bhd is a technology-enabled global business services company (Nasdaq listed) that specializes in customer engagement and improving business performance for some of the world's best brands.As a Customer Support Consultant, you will play a critical role in delivering exceptional customer experiences and meeting our...
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Compliance Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeCompliance Professional - Data AnalyticsAIA is driving innovation to create a healthier, more sustainable future for everyone.We're dedicated to helping a billion people live Healthier, Longer, Better Lives by 2030.About the PositionThis role will support the Market Conduct Compliance function in executing the Annual Compliance Plan and various ad-hoc...
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Insurance Underwriting Consultant
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeJob SummaryWe are seeking a highly skilled Insurance Underwriting Consultant to join our team at AIA Hong Kong and Macau. As an Underwriting Consultant, you will be responsible for underwriting cases within the authority granted, maintaining underwriting qualities, and supporting relevant distribution channels.The successful candidate will possess a tertiary...
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Reporting and Analytics Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full timeAbout Allianz Popular SL:Allianz Popular SL is part of Allianz Group, one of the world's leading insurers and asset managers. We operate service delivery operations in various countries and have consulting hubs in several locations worldwide. Our team is dedicated to delivering exceptional service and supporting our customers in achieving their goals.We are...
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Analytics Expert Role
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeUnlock Your Potential with AIAWe're looking for talented individuals who are passionate about data science and want to make a real impact.As a member of our Data Science team, you'll have the opportunity to work on exciting projects that drive business growth, improve customer experiences and optimise operational efficiency.You'll have the chance to:Develop...
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Bilingual Support Consultant
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeJob SummaryWe are seeking a highly skilled and motivated bilingual Customer Support Consultant to join our team at Hunters International Sdn Bhd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to clients via various communication channels. If you have excellent language skills, a positive...
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Customer Journey Optimizer
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAIA Hong Kong and Macau is embarking on an exciting journey to create a healthier, more sustainable future for everyone. We are seeking a Customer Journey Optimizer to join our team and play a vital role in advancing this movement. As a key member of our marketing, distribution & partnership team, you will inspire meaningful connections with customers,...
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Strategic Product Consultant
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAIA Hong Kong and Macau invites applications for the position of Strategic Product Consultant. The successful candidate will be responsible for developing and implementing strategic plans for product development, ensuring alignment with business objectives.The ideal candidate will have a deep understanding of the insurance industry, excellent analytical and...
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Hunters International Support Consultant
2 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time**Job Summary**At Hunters International Sdn Bhd, we are seeking a highly motivated and results-driven Customer Support Consultant to join our team. As a bilingual consultant, you will be responsible for providing exceptional customer service to clients via live chat and email, while adhering to client-defined processes and procedures and company policies....