Program Director

2 weeks ago


Kulim, Kedah, Malaysia Versatile Creation Sdn Bhd Full time

Program Director Job Summary

At Versatile Creation Sdn Bhd, we are seeking a highly motivated Program Director to lead our team in delivering exceptional customer satisfaction. The ideal candidate will have a strong track record in order management, inventory control, forecasting, and revenue management.

Key Responsibilities:

  • Manage program team execution of orders, contracts, backlog, and facilitate problem resolution across organizations.
  • Analyze potential solutions and provide information required to make appropriate decisions that ensure on-time delivery and total customer satisfaction.
  • Coordinate activities with operations, production, accounting, issuing, and shipping to provide a high level of customer care.
  • Monitor and grow established business relationships.
  • Organize efforts professionally to meet day-to-day customer requests and follow up on commitments.
  • Assist Program Manager Leader in the day-to-day management of the assigned accounts, and successfully communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
  • Manage the interfaces between the customers' engineering/management teams and Rapid teams to facilitate the introduction of new products.
  • Successfully utilize customers' portals to manage OOR and other reports.

Requirements:

  • Bachelor's degree in Engineering, Business Administration, or a related field is preferred.
  • Minimum 8-10 years of relevant experience in the OEM, Semiconductor, or EMS industries, with a strong preference for experience in wire harness and cable assembly.
  • Proven track record in order management, inventory control, forecasting, and revenue management.
  • Strong leadership skills with experience in team management and customer relationship management.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Knowledge of MRP systems and shipping/customs compliance.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Attention to details and follow-up.
  • Flexible and adaptive to work long hours.
  • Able to work under pressure and self-starter attitude.

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