Southeast Asia Customer Success Head
5 days ago
About Our Team
We are an award-winning FinTech company that offers a variety of products. With a global presence, we strive to deliver exceptional customer experiences.
We are seeking a skilled Customer Service leader to oversee the Southeast Asia customer service team and develop strategies to improve our service delivery.
Key Responsibilities:
- Lead the Southeast Asia customer service team.
- Develop and implement customer service policies and procedures.
- Maintain records and reports on customer service activities.
- Handle customer complaints/feedback and resolve them promptly.
- Oversee the hiring and training of team members.
- Brief capability within existing Customer Service managers.
- Manage training needs of the Customer Service team.
- Ensure adherence to company policies and guidelines.
What You Will Need:
- At least 5 years of experience in customer service operations with a managerial role.
- Familiarity with the Southeast Asian market and demands.
- Degree holder in any discipline with a preference for finance, economics, or business-related fields.
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