Southeast Asia Customer Success Head

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

About Our Team

We are an award-winning FinTech company that offers a variety of products. With a global presence, we strive to deliver exceptional customer experiences.

We are seeking a skilled Customer Service leader to oversee the Southeast Asia customer service team and develop strategies to improve our service delivery.

Key Responsibilities:

  1. Lead the Southeast Asia customer service team.
  2. Develop and implement customer service policies and procedures.
  3. Maintain records and reports on customer service activities.
  4. Handle customer complaints/feedback and resolve them promptly.
  5. Oversee the hiring and training of team members.
  6. Brief capability within existing Customer Service managers.
  7. Manage training needs of the Customer Service team.
  8. Ensure adherence to company policies and guidelines.

What You Will Need:

  • At least 5 years of experience in customer service operations with a managerial role.
  • Familiarity with the Southeast Asian market and demands.
  • Degree holder in any discipline with a preference for finance, economics, or business-related fields.


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