Enterprise Cloud Specialist
6 days ago
Join our Customer Interactions tribe as a Senior System/Cloud Engineer and contribute to our mission of delivering exceptional customer experiences. You will be responsible for ensuring seamless interactions with Swift and enhancing customer autonomy.
Responsibilities- Manage daily systems administration duties including software installations, configurations, and maintenance.
- Evaluate software platforms for opportunities to upgrade with the latest software and security patches to enhance performance and availability.
- Develop and implement solutions to resolve issues related to systems, applications, databases, or combinations thereof.
- Guarantee continuous service availability and high user satisfaction through preventive maintenance, troubleshooting, and swift issue resolution.
- Collaborate with cross-functional teams to restore service availability and identify root causes of issues.
- Contribute to system/network projects and enhancements by providing technical expertise.
- Promote process improvements and automate repetitive tasks.
- Maintain detailed documentation of system configurations, procedures, and changes.
- Oversee deployment and release management activities.
- Bachelor's degree in Computer Engineering, Computer Science, IT, or equivalent.
- Minimum 5 years of experience as a Cloud/System Engineer.
- Strong background in operating systems such as Windows Server, Linux, or Unix.
- Familiarity with virtualization technologies including VMware vSphere, Hyper-V, VMware Workstation, VirtualBox.
- Understanding of network technologies (TCP/IP, DNS, DHCP, VPN) and security protocols.
- Familiarity with authentication methods, data encryption, and use of software tools for threat detection and monitoring.
- Familiarity with data backup and disaster recovery methods and tools.
- Experience in cloud platform, DevOps, and CI/CD pipelines.
- Proficiency in scripting language and automation tools.
- Certifications such as Red Hat Certified Engineer, CompTIA Server+ Certification, Oracle Linux System Administrator, VMware Certified Professional are highly valued.
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